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Client Service Representative

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

Location: Wan Chai / Lai Chi Kok

Key Responsibilities:

  • Manage customer service hotlines, ensuring seamless communication for clients.
  • Assist in customer account management through efficient order processing and service coordination.
  • Serve as the liaison between clients and internal teams for inquiries and applications related to commercial products and services.
  • Address service requests from clients and communicate relevant issues to appropriate internal departments.
  • Undertake any additional tasks as assigned.

Qualifications for Success:

  • Diploma or higher in Business Administration, Information Technology, Computer Science, or related fields; or
  • DSE/ Form 5 graduates with at least 2 years of experience in account service.
  • Strong communication skills, customer-focused, innovative, and self-assured.
  • Proficient in PC skills, with familiarity in MS Office considered a plus.
  • Excellent command of both spoken and written English and Chinese.
  • Recent graduates with strong communication abilities will also be considered.

Benefits Offered:

  • 14 days of annual leave.
  • 17 public holidays.
  • Birthday leave.
  • Additional leave options, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave, and Compassionate Leave.
  • MPF / ORSO contributions.
  • Discretionary bonuses.
  • Scholarships for further education.
  • Life insurance and medical coverage.
  • Family health benefits.
  • Dental coverage.
  • Employee discounts.
  • Complimentary access to company amenities.