Global Client Services Representative

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Brown Brothers Harriman Full time
About the Role

We are seeking a highly skilled and experienced Global Client Services Representative to join our team at Brown Brothers Harriman. As a key member of our Global Client Services Department, you will be responsible for providing exceptional client service and support to our global and regional clients.

Key Responsibilities
  • Provide high-quality client service and support to clients, including responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with internal departments to prioritize client requests and deliverables, and to facilitate issues resolution.
  • Assist clients with new market opening, account maintenance, and system access set up functions.
  • Maintain strong knowledge of BBH businesses, products, systems, and internal workflows.
  • Develop knowledge and deep understanding of clients' business needs and assist in identifying opportunities to enhance overall client experience and service quality.
Requirements
  • BS/BA degree in business, finance, or accounting, or equivalent experience.
  • Minimum 3 years of fund accounting and/or global custody operational experience, or with financial industry-related client servicing experience.
  • Attention to detail, ability to multi-task, and operate under pressure in a business environment.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving skills, including ability to identify, recommend, and implement solutions.
  • Collaborate and contribute in a global team environment.
  • Proficient in English, Cantonese, and Mandarin.


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