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Client Services Representative

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

Job Summary

We are seeking a highly skilled and experienced Client Services Representative to join our team at Interactive Brokers. As a Client Services Representative, you will be responsible for providing exceptional support to our clients, ensuring their security and satisfaction with our services.

Key Responsibilities

  • Client Support
    • Respond to client inquiries and resolve issues related to our security system, including phone, tickets, and chat support.
    • Provide guidance on the configuration and use of our two-factor authentication smartphone app.
    • Assist clients in troubleshooting and resolving issues related to secure login.
  • Problem Management
    • Identify and escalate security-related issues to ensure prompt resolution.
    • Collaborate with internal teams to resolve complex issues.
  • Qualifications
    • Previous experience in a client-facing role, with a strong focus on customer satisfaction.
    • Proficiency in Windows and/or macOS, as well as basic office applications.
    • Experience with Android/iOS smartphone operating systems.
    • Fluency in Cantonese and English, with knowledge of Mandarin a plus.
  • Company Benefits
    • Competitive salary, annual performance-based bonus, and stock grant.
    • Excellent health and welfare benefits, including medical, dental, specialist, and in-patient care.
    • Competitive package of annual leave.
    • Daily lunch provided, with a fully stocked kitchen.
    • Modern offices with multi-monitor setups.
    • Great work-life balance.
    • Unique opportunity to gain exposure to global financial products, markets, and clientele.
    • Opportunities for career progression and job scope expansion in a global company with a growing local presence.
    • Hybrid work arrangement role permitting.