Client Services Representative

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

Client Services Representative

**Job Summary**

We are seeking a highly skilled Client Services Representative to join our team at Interactive Brokers. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, ensuring their security and satisfaction.

**Responsibilities**

* Respond to client inquiries regarding our security system via phone, tickets, and chat
* Manage problems with a focus on security protocols and practices
* Assist clients in configuring and using our two-factor authentication smartphone app
* Identify and escalate issues related to secure login using our smartphone app

**Qualifications**

* Previous experience in a client service role (fresh graduates with relevant skills are also considered)
* Proficiency in Windows and/or macOS and basic office applications
* Experience and knowledge of Android/iOS smartphone operating systems
* Fluency in Cantonese and English (Mandarin is a plus)

**Company Benefits & Perks**

* Competitive salary, annual performance-based bonus, and stock grant
* Excellent health and welfare benefits, including medical, dental, specialist, and in-patient care
* Competitive package of annual leave
* Daily lunch is ordered in-house with a fully stocked kitchen
* Modern offices with multi-monitor setups
* Great work-life balance
* Unique opportunity to gain exposure to global financial products, markets, and clientele
* Opportunities for career progression and job scope expansion in a global company with a growing local presence
* Hybrid work arrangement role permitting



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