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Customer Service Representative

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving complex issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and in-person interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with clients to ensure their needs are met
  • Stay up-to-date on product and service offerings to provide accurate information to clients
  • Collaborate with colleagues to achieve team goals and objectives
Requirements
  • University graduate with at least 3 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Strong problem-solving and analytical skills
  • Proficient in MS Office and other software applications
  • Fluency in English and Chinese languages
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.