Customer Service Representative

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

Job Summary:

Sun Life is seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Handle incoming and outgoing calls from clients in a timely, courteous, and professional manner.
  • Meet expected standards of service and quality, while ensuring compliance with legislative requirements.
  • Collect client feedback for service improvement and implement changes as necessary.
  • Work collaboratively with internal teams to resolve client issues and concerns.

Requirements:

  • Degree holder in business or a related discipline.
  • At least 2 years of working experience in a financial institution, preferably in a call centre or customer service role.
  • Knowledge of customer service functions and MPF and ORSO legislation.
  • Fluency in spoken English, Cantonese, and Mandarin.
  • Proficiency in using computer applications, including Word and Excel.

What We Offer:

Sun Life offers a competitive salary, MPF, group life and group medical insurance, and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resumes will be kept for a period of 24 months after completion of the recruitment process.

Job Category: Temporary Employee

Posting End Date:



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