IT Services Manager
4 days ago
Our client, a leading global executive consulting firm, is seeking a high-caliber IT Services Manager to fill a key position.
**Job Summary**
The IT Services Manager will be responsible for leading the internal and external helpdesk team, providing guidance to colleagues on daily helpdesk calls, service requests, and enquiries from internal users and clients.
**Key Responsibilities**
- Manage all aspects of IT projects, including client-side requirements and provide recommendations.
- Monitor vendor and team performance on service delivery to meet company standards and service levels.
- Administrate IT Services day-to-day man-power resources allocation for IT Projects, helpdesk calls, service requests, and routine patching exercises.
- Act as a representative on behalf of ITD to prepare annual Business Continuity Plans (BCPs) on IT requirement changes and recommendations.
- Participate in project teams for projects requiring IT services and support, scheduling and arranging IT Service tasks to accomplish projects.
- Stay up-to-date with the latest information technology trends and look for applicable IT solutions for ongoing improvement.
- Prepare monthly reports of IT Services to the Head of Infrastructure Services, if required.
- Assist ITD in preparing annual budgets and capital expenditures for IT Services.
**Requirements**
- University degree in Information Technology or related discipline.
- At least 10 years of experience in IT Support, with 2 years in a managerial role.
- Strong knowledge of user management, desk-side computer hardware setup, software installation and troubleshooting (including Windows OS, Microsoft Office/Outlook, Group Policy, SCCM, MDE, SEP, NAC, Avaya One-X, DHCP, Wi-Fi configuration, etc.).
- Experience in managing IT projects, BCP arrangements, and other related tasks.
- Good knowledge of IT trends, market, and security standards.
- Strong communication skills in both Chinese and English.
- Mature and able to work under pressure.
- Good people skills to work with people at different job levels.
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