Customer Service Representative

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time
Customer Service Advisor

Our global Operations team enables us to offer worldwide shipping to over 180 countries, including same-day delivery to major cities, while providing a seamless shopping experience across mobile, tablet, and desktop, with easy returns.

We have 9 distribution centers and 11 Customer Care centers that operate in 11 different languages and are available 24/7, 365 days a year.

Key Responsibilities
  • Utilize software to plan drivers' routing and ensure maximum cost-efficiency
  • Ensure orders are processed accurately and within the agreed service levels
  • Anticipate, identify, and resolve problems that could potentially delay the fulfillment of deliveries
  • Facilitate customers' delivery and return arrangements
  • Handle customer inquiries, complaints, and follow up on orders via email and telephone, in a professional manner in line with our brand image
  • Assist drivers on the run with instant support
  • Cooperate within the Premier team and with other teams to tackle challenging situations
  • Collaborate with external courier services when necessary
  • Perform any ad hoc duties assigned by manager
Requirements
  • Exceptional customer service and communication skills
  • Excellent time management skills and the ability to meet strict deadlines
  • Proficient computer and analytical skills
  • Candidates with customer service experience will be an advantage
  • Fresh graduates will also be considered

We offer a competitive salary, performance bonus schemes, staff discount, MPF, multi-purpose insurance, rental reimbursement program, and a chance to be part of a fun and caring team that supports each other.



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