Help Desk Expert

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time
Job Overview

We are seeking a highly skilled Help Desk Expert to join our team at Selby Jennings. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Salary & Benefits

The successful candidate can expect a competitive salary of $80,000 - $110,000 per annum, depending on experience. In addition to a generous salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Key Responsibilities
  • Technical Support: Provide level 1 and level 2 technical support to clients via phone, email, or remote desktop connection.
  • Ticket Management: Manage tickets efficiently, ensuring timely resolution and high client satisfaction.
  • Documentation: Maintain accurate and detailed documentation of all issues, resolutions, and client interactions.
Required Skills & Qualifications

To be successful in this role, you will need:

  • Exceptional Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical clients.
  • Technical Knowledge: Have a solid understanding of Windows and Linux operating systems, as well as Microsoft Office 365 Suite, particularly in Administration, Teams, Outlook, and SharePoint.
  • Experience: Have over 2 years of experience in help desk or level 1/level 2 support roles.
Preferred Qualifications

The following qualifications would be advantageous:

  • IT Asset Management: Experience with IT asset management tools, such as Endpoint Central.
  • Audio-Visual Support: Familiarity with audio-visual and video conferencing equipment.
About Us

Selby Jennings is a leading recruitment agency specializing in temporary and permanent staffing solutions. We pride ourselves on delivering exceptional service and building long-term relationships with our clients and candidates.



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