Associate, Client Service Expert

22 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge (Hong Kong) Limited Full time

Job Summary

We are seeking an Associate, Client Service to join our team at Third Bridge (Hong Kong) Limited. This role is part of our Client Services Team, within the Public Equities & Credit vertical. As an Associate, you will be the person driving relationships by enabling our clients to connect to the industry experts that will help them.

Your Key Responsibilities

  • Understand Public Equity client needs and the most relevant experts that could help them.
  • Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner.
  • Engage with industry experts for our clients by reaching out over the phone and through professional correspondences, to understand whether they are the right fit. This would also involve regularly cold-calling potential experts who uniquely match the project requirements.
  • Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework.
  • After 4-5 months, you will be driving the long-term performance of your book of business, by understanding the clients' research needs and monitoring how our content can best help them on a continual basis.

Your Development

We are committed to helping everyone at Third Bridge grow and develop, starting from day 1 and continuing throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients.

You will also learn how to identify industry experts, as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey, you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities.

The next step in your Third Bridge career could be:

Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either the Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role, or the Client Development Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential.

What We Offer

At Third Bridge, we offer a dynamic and fast-paced environment where you will have the opportunity to develop your skills and advance your career. We provide comprehensive onboarding and training, as well as opportunities for professional growth and development. If you are a motivated and driven individual who is passionate about delivering excellent client service, we encourage you to apply for this exciting opportunity.

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