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Client Service Associate
2 months ago
We are seeking a highly motivated and results-driven Client Service Associate to join our team. As a Client Service Associate, you will be the link between our clients and the expert knowledge they seek. Your primary responsibility will be to deliver exceptional client service, ensuring that our clients receive the highest level of support and satisfaction.
Key Responsibilities- Field incoming client briefs and utilize your business acumen to find and recommend the most relevant experts for each project.
- Complete tasks across multiple projects quickly and under pressure, and go the extra mile to impress your clients with your proactivity and responsiveness.
- Understand the project brief and the legal and regulatory environment in which your clients operate, and apply the compliance protocols to each situation.
- Confidently reach out to, recruit, and vet experts who are uniquely relevant matches for your client's projects.
- Take on direct revenue responsibility and own monthly targets from the outset.
- Client and senior executive facing responsibility from the get-go.
- The opportunity to make a measurable contribution to your business unit's revenue growth and to achieve significant variable compensation reflecting your success.
- A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
- A unique training curriculum and intense on-the-job coaching, helping you develop highly transferable commercial and managerial skills.
- An inspiring, high-energy, merit-based environment with ambitious peers.
- Undergraduate degree, no subsequent experience necessary.
- Track record of strong academic performance (minimum GPA of 3.3 or 2:1 equivalent).
- Extracurricular achievement throughout school and university.
- Internship experience evidencing an interest in business.
- Outstanding communication skills.
- Fluent English or C2 level is required; foreign language skills are desired.
- Expect total first-year compensation ranging from $425,700 (average performance) to $586,400 (very strong performance) consisting of (i) annual base salary of 312,000 and (ii) uncapped variable compensation linked to individual performance.
- 15 days annual leave, six months full maternity leave, and six weeks full paternity leave.
- Private medical & dental insurance, and annual health check-ups.
- Tax-advantaged housing allowance up to 50% of monthly base salary.
- State-of-the-art office with amenities in the heart of Hong Kong; option to WFH each Friday.
