Help Desk Technician with Cloud Infrastructure Expertise

16 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full time

Job Summary:

We are seeking a highly skilled Help Desk Technician to join our team at The Hong Kong Federation of Youth Groups.

About the Role:

The successful candidate will be responsible for delivering exceptional application system support services to end-users, coordinating with software development vendors and suppliers to maintain cloud-based IT infrastructure, and providing support on Windows, Android, and iOS devices.

Key Responsibilities:

  • Deliver timely and effective application system support services to end-users.
  • Coordinate with software development vendors and suppliers to ensure seamless operation of cloud-based IT infrastructure.
  • Provide expert support on Windows, Android, and iOS devices, including troubleshooting technical issues and providing step-by-step technical guidance.
  • Ensure system and data security by conducting regular preventive security checks and maintenance.
  • Monitor and maintain system performance, including network, application, and database.
  • Develop and maintain technical documents for IT infrastructure.

Requirements:

To be considered for this role, you should possess a High Diploma or above in Computing or a related field, and have at least 2 years' experience in providing technical support for Windows, Mac, Android, and iOS devices. You should also be familiar with cloud platform infrastructure setting and configuration, have excellent problem-solving and communication skills, and be able to provide step-by-step technical help by both written and verbal means.

Salary:

$32,000 - $42,000 per month

Benefits:

  • A competitive salary package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


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