Help Desk Technician with Cloud Infrastructure Expertise
16 hours ago
Job Summary:
We are seeking a highly skilled Help Desk Technician to join our team at The Hong Kong Federation of Youth Groups.
About the Role:
The successful candidate will be responsible for delivering exceptional application system support services to end-users, coordinating with software development vendors and suppliers to maintain cloud-based IT infrastructure, and providing support on Windows, Android, and iOS devices.
Key Responsibilities:
- Deliver timely and effective application system support services to end-users.
- Coordinate with software development vendors and suppliers to ensure seamless operation of cloud-based IT infrastructure.
- Provide expert support on Windows, Android, and iOS devices, including troubleshooting technical issues and providing step-by-step technical guidance.
- Ensure system and data security by conducting regular preventive security checks and maintenance.
- Monitor and maintain system performance, including network, application, and database.
- Develop and maintain technical documents for IT infrastructure.
Requirements:
To be considered for this role, you should possess a High Diploma or above in Computing or a related field, and have at least 2 years' experience in providing technical support for Windows, Mac, Android, and iOS devices. You should also be familiar with cloud platform infrastructure setting and configuration, have excellent problem-solving and communication skills, and be able to provide step-by-step technical help by both written and verbal means.
Salary:
$32,000 - $42,000 per month
Benefits:
- A competitive salary package
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
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