Business Solution Manager

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
About the Role

We are seeking a highly skilled Business Solution Manager to join our team at AXA Group. As a key member of our organization, you will be responsible for leading the end-to-end resolution of incidents and production defects that affect operations.

Key Responsibilities
  • Lead and drive the resolution of incidents and production defects, ensuring minimal impact on operations.
  • Engage relevant parties in root cause analysis, short-term and long-term solutions definition, and impact analysis.
  • Agree remediation actions with operations and IT, and facilitate immediate workarounds to minimize impacts.
  • Negotiate and propose workaround procedures with operations and IT, and draft communication messages to impacted customers and agents.
  • Communicate up-to-date incident handling results to all stakeholders, and escalate incidents to executive management when required.
  • Capture operations challenges and needs, utilizing formal and informal communication channels to influence incident meetings and presentations.
  • Lead and participate in multiple incidents, producing incident reports, documentation, and prioritization to ensure efficient and quality resolution of incidents.
  • Identify, create, and facilitate process design changes for incidents, conducting business process analysis and design at a complex level, focusing on quality improvement and data management.
  • Perform quality control on fixes, including RCA and UTR review, UAT, BVT, IVT, and other relevant testing.
  • Lead regulatory reporting and handling, including Levy, CRS, FATCA, Data retention, and other relevant tasks.
  • Provide leadership to team members and peers, collaborating with others, articulating ideas and viewpoints to senior management, peers, and others.
  • Provide and support the implementation of incident resolutions, building relationships and partnerships with key stakeholders, identifying business needs.
Requirements
  • University Graduate or above.
  • Over 7+ years of experience in Insurance/Financial Services Industry, with a focus on business analysis and/or system analysis.
  • Proven track record in specifying user requirements and managing User Acceptance Testing and Implementation Verification Tests.
  • Previous project management/Agile experience.
  • Knowledge/working experience on JIRA and other tools.
  • Strong presentation and interpersonal skills.
  • Strong analytical and problem-solving skills, along with being organized, structured, and assertive.
  • Excellent verbal and written communication skills.

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