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IT Business Solutions Architect

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China PCCW Full time

About the Role

The IT Business Analyst Lead will play a critical role in driving business growth and transformation at PCCW. This position requires a strong understanding of business operations and technology processes.

Key Responsibilities

  • Collaborate with senior stakeholders to identify business opportunities and develop strategic plans to drive growth and improvement.
  • Conduct thorough analysis of existing business processes and systems to identify areas for optimization and innovation.
  • Develop and maintain comprehensive documentation of business requirements, functional specifications, and user stories.
  • Work closely with development teams to ensure that technical solutions align with business objectives.
  • Facilitate effective communication between business stakeholders and technical teams to ensure a clear understanding of project goals and deliverables.
  • Conduct thorough testing and validation to ensure that implemented solutions meet business needs.
  • Provide training and support to end-users on new systems or enhancements.
  • Monitor system performance and troubleshoot issues as they arise.
  • Provide guidance and support to junior analysts, fostering their growth and development.

Requirements

  • University degree or above, preferably in Business, IT, Operations Management, or related disciplines.
  • Minimum 8 years of experience in a business analyst role, with a proven track record of defining and documenting complex business requirements and functional specifications.
  • Strong understanding of technology processes, platforms, and technologies.
  • Exceptional problem-solving abilities, communication skills, and teamwork capabilities.
  • Well-versed in written and verbal English and Chinese (both Cantonese and Mandarin).
  • Proactive, able to work independently and under pressure.
  • Strong communication, influencing, and stakeholder management skills.
  • Experience working within an agile development environment.