Cloud Solutions Architect Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time
Overview

At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Cloud Solution Architect Manager, you'll play a critical role in helping our customers achieve their business outcomes faster with technology that does more.

Job Summary

We're seeking a seasoned Cloud Solution Architect Manager to lead our Customer Success team in delivering exceptional customer experiences and driving business value from Microsoft investments. As a trusted advisor, you'll work closely with customers to understand their needs and develop tailored solutions that meet their unique challenges.

Responsibilities
  • Lead a team of Cloud Solution Architects and Customer Success Account Managers in delivering customer-centric solutions that drive business value and customer satisfaction.
  • Develop and execute strategies to drive customer adoption and retention, leveraging Microsoft Cloud and professional subject matter expertise.
  • Collaborate with cross-functional teams to identify and capitalize on new business opportunities and drive revenue growth.
  • Coach and develop team members to achieve their full potential and contribute to the success of others.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and customer value.
Requirements
  • 8+ years of experience in Cloud technologies, infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • 3+ years of people management experience of customer-facing teams, including consultant practice managers, services support managers, technical sales managers, and/or technical architect managers.
  • Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers.
  • Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
  • Insightful listening: Ask insightful questions to understand the customer's needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value.
  • Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption.
  • Optimization: Guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.
  • Collaboration: Across Microsoft, customer, and partner teams to achieve customer objectives.
What We Offer

At Microsoft, we're committed to creating a culture of inclusion where everyone can thrive at work and beyond. We offer a range of benefits and perks, including:

  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about empowering customers to achieve more, we'd love to hear from you

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