Cloud Solutions Architect Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Microsoft Full time

About the Role

We are seeking a highly skilled Cloud Solutions Architect Manager to join our team at Microsoft. As a key member of our Customer Success organization, you will be responsible for leading a team of Cloud Solutions Architects and Customer Success Account Managers in delivering exceptional customer experiences and driving business value for our financial industry (FSI) customers on the Microsoft Cloud.

Key Responsibilities

  • People Management
    • Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others.
    • Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
    • Care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
  • Customer Centricity
    • Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success.
    • Lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization.
    • Engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
  • Business Impact
    • Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business.
    • Create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption, and Usage aspects of your practice.
    • Manage your team's performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritization and decision-making.
  • Technical Leadership
    • Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
    • Lead, coach, and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support, as well as FSI industry knowledge.
    • Coach your team to understand the Support Catalog and how to leverage the offerings.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in Cloud technologies, infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
  • 3+ years people management experience of customer-facing teams, including consultant practice managers, services support managers, technical sales managers, and/or technical architect managers.
  • Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers.
  • Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
  • Insightful listening: Ask insightful questions to understand the customer's needs, issues, business environment, and drivers, and go beyond what is said to identify new opportunities aligned to customer business value.
  • Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption.
  • Optimization: Guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.
  • Collaboration: Across Microsoft, customer, and partner teams to achieve customer objectives.

What We Offer

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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