Senior Card Product Development Manager

1 day ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
About Hang Seng Bank Limited

Hang Seng is committed to service excellence and continually enhancing performance for customers. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages.

Job Description:
  • Key Responsibilities:
  • Assist the Head of Acquisition, Cobrand in driving product-level P&L and deliver KPIs achieving a mixture of performance matrix in terms of net interest income, net fee income, contra revenue (tactical and BAU), operating expenses (direct and indirect), card base, new cards, spending, and receivable.
  • Propose and implement product and marketing initiatives to increase customer base and receivable market shares, build habitual card usage, enhance branding awareness, and grow customer base.
  • Analyze and understand the market and customers, determine customer segment requirements, and provide differentiated products/campaigns to increase revenue and profitability.
  • Plan, develop, and execute initiatives (acquisition, usage, and customer cycle) to attract new customers as well as increasing spending and loyalty of existing portfolios.
  • Develop and maintain relationships with cobrand partners and leverage strategic cobrand partners' resources and businesses to develop sustainable and impactful initiatives.
  • Apply the latest technology to gain competitiveness edges for card products.
  • Work closely with relevant parties in executing and delivering new product development efforts to support the product strategy.
  • Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the Bank, and carry out duties with high integrity.
  • Adhere to all established risk control guidelines, procedures, and measures and mitigate risks.
Requirements:
  • University degree or relevant experience.
  • Over 8 years of working experience with at least 5 years managerial experience in the credit card business with broad business and social networks.
  • Solid experience in managing cobrand and portfolio management for credit card business with good sense of the card technologies and trends.
  • Excellent relationship management, communication, presentation, and interpersonal skills.
  • Proactive, creative, customer-focused, positive team player, and independent.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

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