Director of Retail Learning and Development
3 days ago
Job Overview
">LVMH Group is a world-renowned leader in luxury goods, and we are seeking an exceptional Director of Retail Learning and Development to join our team. This role will be responsible for creating a culture of continuous learning and development within our retail teams in Hong Kong & Macau.About the Role
">The Director of Retail Learning and Development will develop and execute the learning and development strategy for retail staff in Hong Kong, aligning with global brand objectives and local market dynamics. This includes designing and curating engaging training programs encompassing product knowledge, sales techniques, customer service, brand storytelling, and luxury service standards. The ideal candidate will implement a blended learning approach incorporating e-learning, workshops, on-the-job training, and coaching.Responsibilities
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- Strategic Leadership: Develop and execute the learning and development strategy for retail staff in Hong Kong, aligning with global brand objectives and local market dynamics.">
- Curriculum Development: Design and curate engaging training programs encompassing product knowledge, sales techniques, customer service, brand storytelling, and luxury service standards.">
- Team Management: Lead and mentor the Hong Kong & Macau Retail Learning and Development team, fostering a collaborative and high-performing environment.">
- Stakeholder Management: Collaborate closely with retail managers, store staff, HR, and other departments to understand their needs and ensure alignment on training initiatives.">
- Innovation: Stay abreast of industry best practices, emerging technologies, and innovative learning approaches. Explore gamification, microlearning, and other modern techniques.">
Requirements
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- Bachelor's degree in a related field.">
- 10 years of experience in learning and development, with a significant focus on luxury retail.">
- Proven experience in developing and implementing successful training programs.">
- Strong leadership, team management, communication, presentation, and interpersonal skills.">
- Proficiency in relevant software and learning management systems.">
- Experience managing budgets and vendors.">
Benefits
">LVMH Group offers a competitive salary range of HKD 850,000 - 1,200,000 per annum, commensurate with experience. In addition, you will enjoy a comprehensive benefits package, including medical insurance, pension scheme, and generous annual leave.About LVMH Group
">LVMH Group is a world-renowned leader in luxury goods, dedicated to delivering exceptional quality and innovation. Our company is committed to providing a dynamic work environment that fosters creativity, collaboration, and personal growth.-
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