Client Relationship Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Third Bridge (Hong Kong) Limited Full time

About the Role

We are seeking a highly skilled Client Relationship Manager to join our team in Hong Kong. As a key member of our client success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional service.

Key Responsibilities:

  • Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals.
  • Identify and engage inactive or potentially new users across priority accounts and to increase utilization of Third Bridge offerings.
  • Reiterate the value proposition of Third Bridge's services to drive usage and help embed our products in the daily workflows of end users.
  • Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge's services.
  • Support clients by offering training and demo sessions on how to use Third Bridge's services.
  • Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations.
  • Develop an awareness of client buying processes and Third Bridge sales and renewal processes to support revenue generation.
  • Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively.
  • Attend internal and external meetings punctually and well-prepared.
  • Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach.

Requirements:

  • A client service-focused mindset.
  • Proven experience in building and maintaining relationships by phone and face-to-face would be beneficial.
  • Excellent organization, written and oral/presentation skills.
  • Collaborative approach in solving problems.

What We Offer:

We offer a competitive salary of HK$52000080,000 - HK$600000100,000 per annum, depending on experience, as well as a range of benefits including health insurance, retirement plan, and generous paid time off.

About Us:

Third Bridge (Hong Kong) Limited is a leading provider of research and analytics solutions. We are dedicated to helping our clients make informed decisions and achieve their business objectives.

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