Retail Excellence

2 days ago

Hong Kong, Central and Western District, Hong Kong SAR China LOJEL Full time

WHO WE ARE

Let Our Journeys Enrich Life

Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility.

LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters.

Our mission is to spark the human connections that make the world a better place—by empowering people's journeys with thoughtful carry essentials for travel and everyday movement. We are Driven By Diversity, Intentional By Design and Purposely Positive—core values upholding our ultimate goal to inspire movement within communities and across the globe.

LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe.

SUSTAINABILITY AT LOJEL

At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action.

Sustainability is at the core of our mission. By 2026, we aim to achieve B Corp certification, becoming climate neutral, and ensuring that 50% of our products are crafted from recycled or sustainable materials. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL.

JOB DESCRIPTION

  • Develop an ambitious retail education strategy and roadmap in partnership with key stakeholders.
  • Adopt top-down and bottom-up approaches to identify learning needs, prioritize strategic initiatives, and communicate priorities to global offices & retail stores.
  • Build strong relationships with the global teams, develop learning solutions aligned to core and leadership capabilities, and measure their impact on people and business.
  • Establish a robust learning ecosystem with best-in-class technologies, content, and user experience; drive adoption and scale-up of learning platforms.
  • Define the target operating model for the digital learning ecosystem, implement learning analytics, and foster a continuous learning culture.
  • Come up with a detailed retail education strategy to educate all global offices and retail teams at our global stores to ensure everyone is aligned.
  • Train all retail store members on brand awareness, product knowledge, and strategies to achieve optimal customer satisfaction.

REQUIREMENTS

  • Minimum 7 years of experience in retail operations, learning & development, or training roles.
  • Proven track record of developing and executing impactful retail training strategies and programs.
  • Strong background in branding, brand storytelling, and brand advocacy.
  • Experience in the luxury/fashion industry preferred.
  • Fluency in English.
  • Mandarin and/or Cantonese is an advantage.
  • Excellent communication, presentation, and facilitation skills.
  • Analytical mindset with the ability to interpret data and generate actionable insights.
  • Change management and project management expertise.
  • Creative problem-solving and the ability to innovate.
  • Collaborative leadership style and stakeholder management skills.

WHAT YOU'LL GET

  • 20 Annual Leave Days.
  • Medical/Dental Health Benefits.
  • Parental Leave Policy.
  • LOJEL friends & family discount year-round.
  • & much more…

Our company is a signatory to the Racial Diversity and Inclusion charter for Employers of the Equal Opportunities Commission.

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