Customer Segment
5 days ago
Customer Segment & Experience Professional Add expected salary to your profile for insights Manage and grow segment portfolio through product penetration and channel usage Develop competitive customer value proposition for each banking segment & subsegment via personas development Strategize and formulate the effective business model for expanding all segments, including customer segmentation, channel optimization, products offering expansion and communication, etc. Formulate effective servicing model through optimization of omni-channel strategies Develop customer journeys and customer engagement model to drive conversion & loyalty Work closely with frontline sales to ensure proper delivery of customer engagement model to enable excellent customer experience Monitor customers feedback via surveys, complaints, identify areas of improvement and mobilize respective products and channels to deliver improvement actions Enhance customer loyalty and stickiness through customer delight and communication. Proactively retain customer through effective gating process Work with Marketing to articulate effective campaigns to drive segment product take up, loyalty and revenue growth Manage outbound & inbound call sales team to implement marketing campaign and materialize the result by driving segment upgrade and product penetration Requirements Degree holder or above in Business Administration, Marketing or related disciplines Seasoned banker with breadth of experience in retail banking on top of digital developments and commercialization with strong business focus in customer value propositions and segmentation Strong customer centricity to understand customer voice, develop customers insights informed by data analytics Strong business acumen and agility to lead in changing market dynamics Strategic focus with strong analytical and problem-solving skills Strong influencing skills to engage and lead positively in inspiring manner A forward-looking leader with innovative thinking and demonstrated ability to lead change Proficiency in both English, Cantonese & Mandarin, especially in Chinese writing Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years. All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request. China Construction Bank (Asia) Corporation Limited (“CCB (Asia)”) is the comprehensive and integrated commercial banking platform of China Construction Bank Corporation (“CCB”) in Hong Kong. Currently, CCB (Asia) has 38 service outlets in Hong Kong and offers a wide array of banking products and services to customers, including personal banking services, commercial banking services, corporate banking services, private banking services, treasury business and cross-border financial services, etc. We’re inviting high caliber professionals to share our vision and mark our success together. #J-18808-Ljbffr
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Customer Segments
5 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeA major banking institution in Hong Kong is looking for a Customer Segment & Experience Professional. The individual will manage customer segments and develop strategies to enhance customer engagement and loyalty. Candidates should have a degree in Business Administration or a related field, along with experience in retail banking and strong analytical...
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AVP/VP, Local Segment Management
5 days ago
Kowloon, Hong Kong SAR China CMB Wing Lung Bank Limited Full timeAVP/VP, Local Segment Management (Retail Banking Department) Develop marketing campaigns and initiatives to attract and acquire customers within the segment Adopt technologies to identify business opportunities, develop marketing and tactical campaign and create value for customers, employees and other stakeholders Monitor and analyze key performance...
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Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeResponsibilities Design and deliver creative customer centric and customer value management (CVM) marketing strategies, product cross‑selling and other portfolio growth campaigns by addressing segment characteristics to improve customer profitability, customer loyalty and product penetration rates and to deliver the business objectives. Drive contextual...
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AVP Local Segment Growth
5 days ago
Kowloon, Hong Kong SAR China CMB Wing Lung Bank Limited Full timeA leading financial institution in Hong Kong is seeking an AVP/VP for Local Segment Management. This role involves developing marketing campaigns, analyzing performance metrics, and ensuring compliance in retail banking operations. The ideal candidate will have a Bachelor’s degree, at least 8 years of banking experience, and strong knowledge of customer...
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Kowloon, Hong Kong SAR China Path Search Company Limited Full timeA leading recruitment firm in Hong Kong is looking for an experienced leader to manage an enablement team, ensuring successful project delivery across customer segments. The ideal candidate will possess a Bachelor's degree and over 8 years of experience in project management within the Telecom industry. This role requires strong organizational skills,...
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AVP, Customer Experience
3 days ago
Kowloon, Hong Kong SAR China HSBC Full timeA global banking institution in Hong Kong is seeking an Assistant Vice President in Customer Experience and Portfolio Management. The successful candidate will manage a portfolio aimed at business banking's high-risk segment, ensuring compliance with internal and regulatory standards while enhancing customer relationships. Requirements include a relevant...
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Segment Marketing Pro: Banking Growth
5 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeA leading banking corporation in Hong Kong seeks a Marketing Manager to design and implement customer-centric marketing strategies. You will drive contextual marketing initiatives that address consumer needs through data analysis. The ideal candidate has over 5 years in a marketing role in banking and strong project management skills. You must be proficient...
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Customer Service Professional I
3 days ago
Kowloon, Hong Kong SAR China UL VS Hong Kong Limited Full timeA global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product...
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Head, Customer Relationship Management
5 days ago
Kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full timeHead, Customer Relationship Management (Ref: R6413) The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. Reports to: Chief Financial Officer Key Accountabilities:...
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Customer Service
5 days ago
Kowloon, Hong Kong SAR China Hing Fat Flower Group Limited Full timeHing Fat Flower Group (HFFG) is a leading floral conglomerate in Asia. For over 40 years, our wholesale subsidiary Hing Fat Flower Wholesales Ltd has been importing from over 20 countries worldwide, supplying a wide range of fresh cut flowers, foliage and accessories to many high-end boutique florists, 5 star hotels and casino resorts in Hong Kong, Macau and...
