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Manager - Customer Services (Cashier) - Insurance company

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Harvest Personnel Agency Full time

Responsibilities:

  • Develop and maintain comprehensive standard operating procedures for all cashier-related processes
  • Ensure all team members are trained and adhere to the established SOPs
  • Review and update SOPs regularly to optimize efficiency and incorporate process improvements
  • Prepare detailed reports and presentations to communicate findings and recommendations
  • Actively participate in the planning and implementation of system projects related to the Cashier department
  • Collaborate with IT and other cross-functional teams to identify and implement workflow enhancements
  • Test new systems, processes, and tools, and provide feedback to ensure seamless integration and user adoption
  • Conduct thorough post-implementation reviews to assess the effectiveness and impact of new systems, processes, and workflows
  • Identify lessons learned and implement corrective actions to address any issues or gaps
  • Set clear performance objectives and monitor team members' progress towards achieving them
  • Analyze team performance metrics, such as TAT, and implement strategies to optimize team productivity and customer service
  • Provide hands-on support and backup to the Cashier team during peak periods or unexpected situations

Requirements:

  • Bachelor's degree
  • Minimum 8 years of experience in a managerial role within the Cashier or Finance department of a life insurance company or similar financial institution
  • Strong analytical and problem-solving skills, with the ability to interpret data and derive meaningful insights
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams
  • Proficient in project management methodologies and experience in leading system implementation projects
  • Proven track record in developing and implementing standard operating procedures
  • Hands-on experience in identifying and implementing workflow enhancements
  • Ability to motivate a team, with a focus on continuous improvement and customer service
  • Ability to work under pressure and manage tight deadlines with good time management
  • Proficiency in both spoken and written Chinese and English
  • Proficient in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Location: Wanchai

Salary: Negotiable

For any queries, please call Ms. Wan at 23120060 or Apply Now

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