Insurance Services Supervisor
2 weeks ago
Welcome to the Customer Experience Manager position at BOC Group Life Assurance Company Limited As a key member of our team, you will be responsible for overseeing the daily operations of our hotline team.
Your primary goal will be to provide top-notch service to our customers, whether they are internal or external. You will work closely with various departments to ensure seamless communication and efficient issue resolution.
To succeed in this role, you will need a solid understanding of customer relationship management principles and practices. Your extensive experience in life insurance, preferably in a supervisory capacity, will serve as a valuable asset.
You will be working closely with our senior leadership team to drive business growth and develop strategies that meet the evolving needs of our customers.
In exchange for your dedication and expertise, we offer a comprehensive compensation package, including a competitive salary, excellent benefits, and opportunities for career advancement.
About Our Company:
BOC Group Life Assurance Company Limited is a leading provider of life insurance solutions. We pride ourselves on delivering exceptional customer experiences and innovative products that meet the diverse needs of our clients.
Job Requirements:
- Relevant degree or higher
- Professional insurance qualifications (FLMI or ACS)
- At least 6 years of work experience in life insurance, preferably 3 years at a supervisory level
- Excellent customer relationship management skills
- Strong analytical and problem-solving abilities
- Proficient in MS Office, Chinese Word Processing, and spoken & written English and Chinese
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