Mid-Market Account Executive

2 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Monotype Full time

3 days ago Be among the first 25 applicants

Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are and how you can become part of our team? Visit us at

As the first point of contact with prospective customers, the Mid Market Account Executive has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype's type, technology, and expertise. The Mid Market Account Executive will interact with prospective clients via telephone, email and other technologies. This individual will have responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc.

What you'll be doing:

  • Manage inbound sales requests received via web, email, and phone.
  • Research targeted leads and accounts to identify decision makers, understand need and buying cycles, and enable effective sales follow-up.
  • Cold-call prospects generated from internal marketing programs, or accounts identified for Inside Sales coverage.
  • Answer existing customer queries and spot opportunities for future sales.
  • Set up and deliver sales presentations, product/service demonstrations and other sales engagements.
  • Retrieve customer feedback and share insights of lessons learned throughout the customer engagement cycle that will contribute to improving offerings, positioning, customer engagement process, customer experience, sales outcomes.
  • Obtain thorough knowledge of company's solutions and corporate/market value to identify and drive qualified leads.
  • Collaborate with supervisor and sales teams to determine sales strategies and approaches.
  • Engage current customers through telephone and email to maintain relationships and increase potential add-on products and services.
  • Maintain and update internal Customer Relationship Management (CRM) system to accurately track all relative customer data, business insights, and record of interactions.
  • Ensure follow-up and management of database of prospective and current customers.
  • Maintain and organise database reports on a daily, weekly and monthly basis to deliver to necessary team members.
  • Understand and present product/services features, quote prices, credit terms and sales order process.
  • Assist and create quotes and RFP responses to potential clients.
  • Continuously develop knowledge and skills.

What we're looking for:

  • At least 3 years sales experience required.
  • Proven track record of meeting/exceeding sales quotas.
  • Proven track record in closing medium-sized corporate accounts.
  • Previous experience within software, technology, publishing, media, advertising or design market segments preferred.
  • Excellent verbal and written communication as well as presentation skills.
  • Experience in planning and implementing Account and Territory Management strategies.
  • Demonstrable experience of converting cold leads into successful new business.
  • Understanding of CRM technology.
  • Previous experience with Salesforce is preferred.

What's in it for you:

  • Flexible work arrangements and yearly paid vacation
  • Competitive commercial medical insurance coverage to meet all your healthcare needs.
  • Annual company medical check-up
  • Gifts for festivals
  • Global Recognition & Reward program
  • Extensive development and training offerings.
  • Opportunity to work with global teams with diverse cultures.

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Industries

Software Development

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