Starbucks Coffee Company | Administrative Assistant

1 week ago

kowloon, Hong Kong SAR China Starbucks Coffee Company Full time

Job Description - Administrative Assistant (240108387)

Location: Hong Kong Support Center

Job Family: Administrative Support

Now Brewing – Talent Seekers #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly.

Our Mission:

With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection.

The Hong Kong Support Center (HKSC) is the regional corporate hub for the 15 markets in the Asia Pacific region - Australia, Brunei, Cambodia, Hong Kong/Macau, India, Indonesia, Korea, Laos, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. With over 5,600 stores, the region is a key growth driver for the organization.

Job Summary and Mission

This job contributes to Starbucks success by providing administrative support of a moderately complex nature to leaders and teams of multiple functional organizations. This important role generates results with confidence and trust, with a focus on customer service and teamwork while managing leaders’ workflow and priorities to support the Starbucks Mission and Values.

Summary of Key Responsibilities

  • Completes administrative projects including coordinating or tracking budgets, invoice coding, tracking travel expenses, updating databases, generating reports and identifying variances.
  • Coordinates space and facilities moves and setup for new partners, including obtaining necessary computer equipment, phones, filing cabinets and other office supplies.
  • Organizes and schedules small, moderately complex meetings, business travel, conferences and departmental activities. May take meeting minutes, arrange for audiovisual equipment, and set up meeting facilities. Maintains manager and departmental calendar.
  • Performs general administrative activities including organizing and maintaining filing systems, processing paperwork and expense reports, sorting and distributing mail, and taking phone messages.
  • Provides administrative support to departments or division managers. Serves as a primary point of contact for business unit or department inquiries. Answers routine questions, directs requests to appropriate partners, and works with other partners to exchange information. May escort visitors.
  • Types general correspondence including memos and e-mails. Prepares charts, tables, graphs and other presentation material. Proofreads copy for spelling, grammar and layout, and makes appropriate edits. Responsible for accuracy and appearance of final documents.
  • Handles highly confidential and sensitive information with internal and external contacts with a high level of professionalism and composure.
  • Collaborates closely with admin teams across the enterprise for events or projects; directs partners to appropriate resources.

Summary of Experience

  • Progressive administrative experience and/or Starbucks store experience. (3+ years)
  • Experience managing calendars and email on MS Outlook (3+ years)
  • Project or event management (3+ years)
  • Fast-paced environment (3+ years)

Required Knowledge, Skills and Abilities

  • Adaptability - comfortable in adapting and demonstrate flexibility in responding to change.
  • Collaboration - demonstrate confidence, composure and professionalism; able to build trust and works collaboratively in a team environment.
  • Communication - able to communicate clearly and concisely, both verbal and written.
  • Customer Services - demonstrate a positive, can-do attitude with the desire to take on additional responsibilities, consistently delivers high quality customer service to both internal and external stakeholders.
  • Organization - strong organizational skills and high level of integrity and discretion in handling confidential and sensitive information with superior attention to detail.
  • Technology - proficient with Microsoft Office 365 (Powerpoint, Excel, and Word) and virtual tools.
  • Time Management - able to balance multiple priorities and projects in a fast-paced environment, meet deadlines and follow through on commitments.

Preferred Knowledge, Skills and Abilities

  • Business Acumen - able to learn and understand the business, function and company priorities.
  • Development - self-driven with an ownership mentality.
  • Problem Solving - critical thinking and strong analytical skills.

Our partner promise: Bridge to a better future

Our customer promise: Uplift the every day

Our farmer promise: Ensure the future of coffee for all

Our community promise: Contribute positively

Our environmental promise: Give more than we take

Our shareholder promise: Generate long-term returns

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.

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