Starbucks Coffee Company | operations services manager

1 week ago


kowloon, Hong Kong SAR China Starbucks Coffee Company Full time

Job Description - Operations Services Manager (240081292)

Location

CH-Hong Kong

Position: Operations Services Manager

Location: Hong Kong Support Center

Job Family: Operations

Now Brewing – Talent Seekers #tobeapartner

Starbucks is a different kind of company that celebrates coffee and connection. We are a neighborhood gathering place and a part of your daily routine. Our employees are partners in shared success, and we are committed to providing service to others through the lens of humanity.

Our Mission:

With every cup, with every conversation, with every community - we nurture the limitless possibilities of human connection.

The Hong Kong Support Center (HKSC) is the regional corporate hub for 15 markets in the Asia Pacific region. Operations services partners deliver solutions through expert consultation and program development.

As an Operations Services Manager, you will:

  • Develop content, implementation, communication, and sustainment plans for assigned projects, programs, and initiatives, including:
    • Developing advanced and/or innovative implementation and/or testing strategies to ensure quality and operational feasibility prior to rollout.
    • Leading multiple tracks of work including operations engineering, workforce management, testing, and other operational programs/projects.
    • Setting direction for and coaching partners to achieve results and improve store operation productivity.
    • Collecting project feedback and information to identify problems to solve and optimize performance.
    • Ensuring programs are designed with effective sustainment strategies.
    • Analyzing and evaluating project interdependencies and their impacts.
  • Collaborate with peers, manager, and director to support strategic initiatives and projects impacting retail stores.
  • Ensure all teams understand and work toward the business vision, goals, and objectives of the project or program.
  • Be responsible for project deliverables determined by the Asia Pacific Operations team.
  • Provide consultation on test or implementation issues and applicable operational standards.

We’d love to hear from people with:

  • Strong knowledge of retail store operations, processes, and procedures.
  • At least 5 years of working experience.
  • Experience in Starbucks retail store operations is a plus.
  • Experience leading moderate- to highly-complex projects.
  • Ability to assess the impact of change and develop processes for effective implementation.
  • Ability to establish and maintain effective cross-functional working relationships.
  • Ability to set priorities and meet deadlines in a fast-paced environment.
  • Ability to communicate in English clearly and concisely.
  • Proficiency in Microsoft Office applications.
  • Strong analytical skills and decision-making ability.
  • Passion for helping others succeed.

Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today

All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity, or other factors protected by law. We have zero tolerance for any type of discrimination or harassment.

#J-18808-Ljbffr

  • kowloon, Hong Kong SAR China Starbucks Coffee Company Full time

    Job Description - Administrative Assistant (240108387) Location: Hong Kong Support Center Job Family: Administrative Support Now Brewing – Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your...


  • kowloon, Hong Kong SAR China Starbucks Coffee Company Full time

    Coffee Experiences & Engagement Manager (12 months assignment) (Job Number: 240084891) Location: CH-Hong Kong China Location: Hong Kong Support Center Now Brewing – Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood...


  • Kowloon, Kowloon City, Hong Kong SAR China Starbucks Coffee Company Full time

    As a valued member of the Starbucks Coffee Company team, you will have the opportunity to drive excellence in coffee experiences and engagement across our regional markets. With over 5,500 stores, the Asia Pacific region is a key growth driver for the organization.We are seeking a highly skilled Experience Manager for Coffee Excellence to join our Hong Kong...


  • Kowloon, Kowloon City, Hong Kong SAR China Starbucks Coffee Company Full time

    Unlock your potential as a Service Delivery Excellence Lead at Starbucks Coffee Company, where we foster a culture of coffee and connection. We are a neighborhood gathering place and a vital part of your daily routine.As a dynamic and innovative company, we provide exceptional service to our customers and strive for excellence in everything we do.The role of...


  • Kowloon, Kowloon City, Hong Kong SAR China Starbucks Coffee Company Full time

    Starbucks Coffee Company is seeking a highly skilled and detail-oriented Administrative Assistant to join our team in Hong Kong. In this role, you will provide administrative support of a moderately complex nature to leaders and teams across multiple functional organizations.The ideal candidate will have progressive administrative experience and/or Starbucks...


  • kowloon, Hong Kong SAR China Hong Kong Maxim's Group Full time

    Manager, Infrastructure & Operation, Group IT (SEA) About Us Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafes, and an institutional catering service. Maxim's Group also produces a range of festive...


  • kowloon, Hong Kong SAR China Hong Yip Service Company Limited Full time

    Clubhouse & Public Relations Manager (5-day work) 3 weeks ago Be among the first 25 applicants Direct message the job poster from Hong Yip Service Company Limited Responsibilities: Oversee the daily operation and monitor the staffing and service standard of the clubhouse Plan, organize and execute recreational programs and activities for the residents...


  • kowloon, Hong Kong SAR China ASCENT PROPERTY SERVICES LIMITED Full time

    Director of Security at Ascent Property Services Limited Seniority Level Entry level Employment Type Full-time Job Function Design Art/Creative Information Technology Industries Construction Referrals increase your chances of interviewing at ASCENT PROPERTY SERVICES LIMITED by 2x. #J-18808-Ljbffr


  • Kowloon, Kowloon City, Hong Kong SAR China Fullhouse World Management Company Limited Full time

    Fullhouse World Management Company Limited seeks a seasoned operations manager to oversee the daily activities of its indoor fun park, catering primarily to children and young families. With an estimated salary range of HKD $35,000 to HKD $50,000 per month, this position offers a rewarding opportunity for individuals passionate about delivering exceptional...


  • kowloon, Hong Kong SAR China CTF Services Limited Full time

    Manager – Group Finance (Roads and Logistics) The candidate is responsible for performing financial analysis, forecasting and budgeting and other accounting duties. In this regard, the incumbent is required to: Review and develop effective financial and control procedures and accounting systems; Compile consolidation and related disclosure notes; Prepare...

  • MUFG Pension

    6 days ago


    kowloon, Hong Kong SAR China MUFG Pension & Market Services Full time

    The role is responsible for handling report preparation and generation, data analytics and data maintenance activities to internal and external stakeholders. This is a broad-ranging role, including understanding of the business requirements, data modelling, data profiling/analysis, design data solution (data flow), data mapping and data reconciliation and...


  • Kowloon, Kowloon City, Hong Kong SAR China Hong Kong Maxim's Group Full time

    Job OverviewAs a seasoned IT professional, you will be responsible for managing and operating the company's regional infrastructure. This includes local and regional networks, colocation data centers, public clouds, server & virtualization platforms.This role requires strong leadership skills, with experience in managing technical staff and vendors to...


  • Kowloon, Kowloon City, Hong Kong SAR China Hong Kong Maxim's Group Full time

    Job DescriptionWe are seeking a highly skilled Enterprise Infrastructure Services Manager to join our team at Hong Kong Maxim's Group. As a key member of our IT department, you will be responsible for overseeing the design, implementation, and maintenance of our regional IT infrastructure.About UsHong Kong Maxim's Group is one of Asia's leading food and...


  • Kowloon, Kowloon City, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OverviewJPC Texson Ltd is a leading eCommerce business specializing in FMCG products.Salary Range: HKD 40,000 - HKD 60,000 per month, depending on experience.Job Description:Oversee and manage the company's eCommerce platforms, including the company's own website and third-party marketplaces such as HKTVmall, Yoho, and Neighbuy.Develop and execute...


  • Kowloon, Kowloon City, Hong Kong SAR China Citigroup Inc. Full time

    Job OverviewCitigroup Inc. is a leading global financial services company, providing a broad range of financial products and services to consumers, corporations, governments, and institutions.The successful candidate will be responsible for managing day-to-day client servicing, back office functions, and oversight responsibility for transfer agency...


  • kowloon, Hong Kong SAR China CL Technical Services Limited Full time

    Job Duties: Be one of team leaders of our IT delivery team in providing testing services for application development / enhancement / maintenance of our large-scale, mission critical IT projects in Pension Industry. Define the detailed test strategy and approach for the assigned testing functions and to ensure all testing collateral produced, such as Test...


  • kowloon, Hong Kong SAR China BRITISH UNITED EDUCATION SERVICES LIMITED Full time

    As one of Hong Kong’s leading education agencies specializing in placing students in UK boarding schools, colleges and universities, we would like to invite a friendly and enthusiastic staff to join our team. Come and get involved in the process of selecting the right school for prospective students who wish to study in the UK! Responsibilities Manage the...


  • Kowloon, Kowloon City, Hong Kong SAR China The Open University of Hong Kong Full time

    About Our UniversityAs a leading institution in Hong Kong, The Open University of Hong Kong (OUHK) is committed to providing quality higher education. We offer professional programs tailored to meet market trends and industry needs, enabling our students to gain applied skills and knowledge.With a focus on innovative teaching and learning, strategic...


  • Kowloon, Kowloon City, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OvervieweCommerce business specialized in FMCG products, including skincare & cosmetics, personal care & health, houseware, mother & baby, gadgets & electronics, sports & travel, home appliances, toys & books.We operate on multiple eCommerce platforms, such as our own website and third-party marketplaces like HKTVmall, Yoho, Neighbuy.About the...


  • Kowloon, Kowloon City, Hong Kong SAR China JPC TEXSON LTD Full time

    We are seeking a highly skilled Ecommerce Operations Specialist to join our team at JPC Texson Ltd. This role is responsible for overseeing and managing the company's ecommerce platforms, including our own website and third-party marketplaces such as HKTVmall, Yoho, and Neighbuy.The ideal candidate will have 2+ years of experience in ecommerce operations or...