Enterprise Infrastructure Services Manager
2 days ago
We are seeking a highly skilled Enterprise Infrastructure Services Manager to join our team at Hong Kong Maxim's Group. As a key member of our IT department, you will be responsible for overseeing the design, implementation, and maintenance of our regional IT infrastructure.
About UsHong Kong Maxim's Group is one of Asia's leading food and beverage companies, operating in multiple territories with over 40,000 employees and 2,000 outlets. We are committed to innovation and sustainability, and our IT department plays a critical role in supporting our business operations.
Key Responsibilities- Manage and operate the company's regional infrastructure, including local and regional networks, colocation data centers, public clouds, server & virtualization platforms.
- Collaborate with Regional IT and Country IT teams to provide stable and secure IT infrastructure and high-quality IT services to business users via ITSM and ITOM processes.
- Adhere to ITSM & ITOM processes, focusing on service request, incident management, problem management, change management, knowledge management & operation management.
- Maintain the Group infrastructure solution category, identify & evaluate potential products as Group standard, manage and negotiate with vendor for volume contracts, rollout new solutions to Regional IT and Country IT.
- Support hybrid cloud environments operations (Azure, AWS, Oracle, On-Prem etc.) and align to the Technology Strategy.
- Degree holder in Computing or related discipline.
- Minimum 6-8 years of experience in IT infrastructure, IT operations, and/or end-user support.
- Proven experience in managing technical staff and vendor to deliver enterprise-scale IT projects and/or services.
- Solid experience with strong problem solving, management and analytical skills in LAN/WAN, Microsoft 365, Active Directory Services, Cloud infrastructure, SSL Cert Management, Server & Virtualization platform, Storage/Container, ServiceNow, DR Management, Backup & Disaster Recovery Solution.
- Experience in F&B, retail or manufacturing environment will have advantage.
- Holder of technical certifications, e.g. MCSE, CCNA/CCNP, VMware, public cloud, ITIL, PMP will have advantage.
- Good communication, teamwork, and negotiation skills.
- Skills to Diagnose IT Incidents and Problems.
- Good command in written & spoken English and Cantonese.
We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
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