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Assistant Manager, Retail Propositions

3 months ago

Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our department as Assistant Manager, Retail Propositions .

Principal responsibilities
  • Assist to design and strengthen value propositions for mass retail and other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights
  • Assist in various Acquisition activities, campaigns and fulfilment to drive customer growth
  • Assist in maintaining the digital onboarding journey from account opening to activation
  • Collaborate with key Business Units, Distributions and Functions to ensure campaigns are properly delivered
  • Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
  • Assist in developing product offerings based on analytics insights and customer characteristics.
  • Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
  • Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
  • Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction
Requirements
  • University degree in Business Administration, Marketing or other relevant qualifications
  • Minimum of 3 years' retail banking experience
  • Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc.
  • Customer-oriented with strong business acumen and analytical skills
  • Strong self-motivation and positive attitude with good project management and interpersonal skills
  • Ability to bring divergent ideas to create new and valuable solutions
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Resilience to stress, able to unlock full potential and prepare for the future of work
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
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