Manager, Retail Propositions

1 month ago

Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Propositions and Customer Management

We are currently seeking a high caliber professional to join our department as Manager, Retail Propositions .

Principal responsibilities
  • Assist to design, develop and strengthen value propositions for mass retail and other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights
  • Develop customer events, loyalty programs and partnership privileges and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship
  • Manage digital projects and work with internal counterparts to ensure the deliverables are strengthening the proposition capabilities
  • Plan and work with various internal stakeholders to ensure proposition campaigns are launched in a smooth and timely manner to meet its objectives.
  • Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
  • Collaborate with key Business Units, Distributions and Functions to ensure the proposition is properly delivered to customers with most optimal approach
  • Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
  • Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
  • Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction
Requirements
  • University degree in Business Administration, Marketing or other relevant qualifications
  • Minimum of 5 years' retail banking experience
  • Solid experience in banking product, e.g. banking account, wealth management products, credit card, etc. will be a plus
  • Customer-oriented with strong business acumen, communication and analytical skills
  • Strong self-motivation and positive attitude with good project management and interpersonal skills
  • Ability to bring divergent ideas to create new and valuable solutions
  • Shown strong situation awareness, strong desire to learn and able to work in Agile environment
  • Resilience to stress, able to unlock full potential and prepare for the future of work
  • Proficiency in both English and Chinese
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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