Customer Financial Services Representative

4 months ago

Hong Kong, Hong Kong SAR China Bloomberg Full time
Bloomberg delivers critical information in a world where information matters. We give influential decision-makers in business, finance and government a competitive edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy, innovation, which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organization that is entering new markets, launching new ventures and pushing boundaries. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients - and offers nearly limitless opportunities for career growth.

What's the role?


Bloomberg Accounting Operations is seeking an enthusiastic and driven individual to join the Hong Kong Customer Financial Services department. As part of this fast-paced team, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the APAC Region.

Our Customer Financial Services team is responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer client queries and bring them to a resolution.

At Bloomberg, we pride ourselves on platinum customer service. In this role you will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as work with Sales to build strong working relationships and identify key areas for improvement.

We'll trust you to:
  • Log all collection notes in our database or the internal ticketing system
  • Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
  • Provide timely follow-up on payment arrangements
  • Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections
  • Collaborate with our internal Sales, Contracts, Installations and Billing Teams to resolve outstanding issues



You'll need to have:
  • Minimum 3 years of experience in customer service and accounting operations, corporate collections, and/or Accounts Receivables with coverage of Southeast Asian countries
  • Business level proficiency in English
  • Ability to multi-task, trouble-shoot and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
  • Ability to adjust priorities quickly under pressure to meet deadlines
  • Flexibility within a constantly changing environment
  • Exceptional interpersonal skills
  • Ability to cooperate and collaborate effectively with team members
  • Strong attention to details

We'd love to see:
  • Knowledge of taxation in Southeast Asian countries
  • Proven ability at successfully managing a large-scale account portfolio
  • Previous experience in a customer service or client-facing role
  • Knowledge of SAP
  • Proficiency in Excel and PowerPoint
  • Project management experience
  • Knowledge of Southeast Asian language such as Indonesian and Malay

If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: www.bloomberg.com/professional

Why Bloomberg?
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.



Learn more about our office and benefits:
Hong Kong | www.bloomberg.com/hongkong

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