Senior Customer Services Manager

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

Key Responsibilities: Assist Department Head to supervise the individual teams and lead to the teams to achieve the KPI as well as to drive initiatives to uplift operations efficiency and customer experience Monitor and supervise our hotline and counter services teams to provide quality services to our internal and external customers and ensure the smooth...

Talent Acquisition Lead @ OSL | Listed | Regulated | Crypto Trading Platform We are seeking an experienced Customer Service Product Manager to enhance our customer service systems. This role will focus on optimizing chatbot functionalities, streamlining backend query handling, and improving case management processes to deliver an exceptional customer...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering a range of banking and insurance products through its extensive network of over 70 branches across Hong Kong, Macau, and Mainland China. Our core values revolve around caring, teamwork, and progressiveness. We recognize the unique...

1 day ago Be among the first 25 applicants Direct message the job poster from Tata Consultancy Services APAC Recruitment - Talent Acquisition Specialist - Hong Kong | Graduate Hiring (Australia & New Zealand) at Tata Consultancy Services Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our...

Get AI-powered advice on this job and more exclusive features. CFO @ AIT, Inc. & MatchAwards.com | Strategic Planning, Financial Management The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Responsibilities Communicate with customers via phone, email, and...

  Job Descriptions:  ​To address customer complaints with thorough investigations identifying the root cause, and the development and implementation of appropriate solutions; To provide feedback to management on improvement plans and work with internal departments to resolve complex cases; To ensure records are kept accurately and properly; To assist in...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

2 days ago Be among the first 25 applicants Direct message the job poster from Trangile Services Trangile, a global tech firm, specializes in omnichannel solutions for retail, supply chain, and logistics. With expertise in Oracle Retail XStore POS, EBS/Fusion, INFOR WMS, and more, Trangile ensures streamlined experiences while cutting costs. The company has...

Job DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. This role is perfect for individuals who are passionate about delivering exceptional customer service and are eager to take on new challenges.Key Responsibilities:Greeting and Escorting Customers: The ideal candidate will be...

Responsibilities: Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters,...

Desired Competencies (Technical/Behavioral Competency) Must-Have Must have experience in Selenium, Appium, Python, VBScripting. Must have experience in Designing Automation Framework that can handle web/api/mobile/windows/java based apps. Experience in managing Mobile Farm (Cloud/Onprem). Good-to-Have Knowledge on API tools such as SOAPUI/Postman....

Job Summary: As a Customer Service Representative, you will be the first point of contact for clients. This role involves handling inbound and outbound calls, as well as managing email correspondence. Your primary objective will be to provide outstanding customer service, resolve inquiries, and support our clients in navigating their insurance needs.   Key...

Job DescriptionThe Mass Transit Railway is seeking a skilled Customer Service Professional to join our team as a Senior Customer Care Representative. This role requires excellent interpersonal and communication skills, with a strong command of written and spoken English, Chinese, and Putonghua.ResponsibilitiesProvide exceptional customer service through the...

Information Technology Security Specialist 3 days ago Be among the first 25 applicants Alumni Services is a global digital transformation management consultancy with offices in Singapore, Hong Kong, Australia, UAE and the UK providing high-end expertise to industry leading clients to drive real business improvement through disruptive technologies. We offer...

About UsAIA International Limited is dedicated to helping individuals and communities live Healthier, Longer, Better Lives. Our mission is to provide innovative solutions that address the evolving needs of our customers and society.Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for handling...

Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Bank Of China (Hong Kong) Limited.About the RoleThis is an exciting opportunity for a customer-focused individual to deliver exceptional service and support to our clients. The successful candidate will be responsible for providing quality customer services...

Responsibilities: Champion the one-stop personal banking services at branches Deliver quality customer services through counter transactions Identify existing and prospective customers' needs of financial services, including both products and services Grasp opportunities to cross-sell appropriately Ensure compliance requirements are strictly...

Join Tata Consultancy Services, Asia Pacific, and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital...

About AIA International LimitedAt AIA, we're on a mission to create a healthier, more sustainable future for everyone. Our goal is to help people live Healthier, Longer, Better Lives by 2030.We believe that ambitious individuals who share our vision can make a real difference in shaping the future. That's why we're looking for talented professionals like you...