Complaint Manager

Home Career Why the SFC Join us as an experienced professional Current Openings Manager / Assistant Manager - Complaints Team, Corporate Affairs Manager / Assistant Manager - Complaints Team, Corporate Affairs Ref.: SFC/M/AM/CT/CA/240216 Duties &...

  Responsibilities Manage the customer complaint handling workflow in bank level and work closely with complaint handlers in each department to ensure that complaints are handled in compliance with the latest regulatory requirements and ISO standards Review the complaint investigation report and relevant supporting documents to conclude their...

Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner; Propose resolutions...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-caliber talent by offering a dynamic working environment, good career...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Job Responsibilities:  Manage & lead the team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA Manage & lead the team to handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets...

Job Purpose: To ensure all Business Banking and Direct Channels Department operation processes are fully complied with the regulations and standard set by the Bank and regulator. Acts as an account manager and provides support to operation risk and compliance reporting and monitoring of respective Business Banking and Direct Channels Department...

Responsibilities: Supervise and support counter service to ensure service quality and operating properly; Assist the branch managers to plan, execute and manager the counter services Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures; Handle customer inquiries and...

Job Purpose: To ensure all Business Banking and Direct Channels Department operation processes are fully complied with the regulations and standard set by the Bank and regulator. Acts as an account manager and provides support to operation risk and compliance reporting and monitoring of respective Business Banking and Direct Channels Department section. ...

about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service...

Responsibilities Responsible for supervising team members in handling customer complaints in accordance with the Bank’s procedures & regulatory requirements and performing root cause analysis & relevant procedure reviews. Ensure customer complaints are handled in compliance with all policies, rules, guidelines, requirements prescribed by regulators as...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

JOB DESCRIPTION Key Responsibilities: Establish/maintain Hongkong brand site business, including website development, SOP and e-commerce plans. Formulate and implement e-commerce promotion strategies and plans to drive e-commerce traffic and business in Hongkong. Contribute to yearly revenue plan: monthly budget, promotions Execute the plan &...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Assist branch manager in managing and leading the front line staffAssist branch manager in expending customer networksAssist manager in handling customer complaints and emergency issuesAccumulate management skills and experience by on-the-job training and classroom trainingResponsible for ad-hoc duties assigned by supervisors Tertiary School education or...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...