Assistant Manager, Agency Compliance

Found in: Talent HK C2 - 1 week ago


Hong Kong, Hong Kong SAR China Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is to assist, maintain and implement an effective and impartial resolution of all agency related disciplinary matters. Act as the responsible person of the central agency disciplinary hub. Communication to agents on all key regulatory and internal compliance requirements.

Job Responsibilities

Execute and process disciplinary actions to concerned agents, and to communicate with the agency and Agency Management Directors (AMDs)/relevant parties. Handle various types of internal and external complaints/enquiries, collaborate with Enterprise Risk Management (ERM), Customer Service (CS) as well as other necessary parties. Handle complaint/compliance investigation cases, including but not limited to conducting investigation, interviewing complainant and complainee, preparing investigation report, implementing Disciplinary actions to investigate, and execute disciplinary actions against insurance agents in an effective and timely manner. Maintain, dispatch and communicate Agency Handbook, policy of Disciplinary Point System and Standard Operating Procedures in accordance with regulatory and internal requirements to agency. Responsible for maintaining and ensuring the accuracy of the disciplinary log and complete complaint/compliance related reports and analysis for submission to Regional Office, Enterprise Risk Management (ERM), audit and senior management. Act as Risk Coordinator, when required, to carry out and coordinate risk management tasks with relevant teams in the department. Participate in various compliance projects/ad-hoc projects and provide deliverables within set timelines. Uplift agency’s compliance awareness by providing appropriate and updated training to agencies. Proactive communication with agency force on the new or revised regulatory and internal compliance requirements.

Job Requirements

Bachelor’s degree or above

At least 5 years’ relevant experience in Insurance Compliance, Risk management.

Familiar with regulatory requirement and market practices.

Strong interpersonal and communication skills

Well versed with MS Excel and PowerPoint

Proficiency in spoken and written English and Chinese


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