Manager / Assistant Manager - Complaints Team

Job Description Job Duties: Handle and resolve complaints in a professional manner Conduct prompt and through investigations independently and render quality resolutions to customers Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements Work with other departments for case resolutions and...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-caliber talent by offering a dynamic working environment, good career...

Responsibilities: Supervise and support counter service to ensure service quality and operating properly; Assist the branch managers to plan, execute and manager the counter services Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures; Handle customer inquiries and...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good...

About the CompanyOur client is a reputable listed property group with diversified property portfolios across Hong Kong market. They develop, own and operate iconic retail and complex. With hiring expansion, they are now inviting the Assistant Leasing Manager to join their team.About the jobManage key tenants relationship for the mid scale commercial mixed...

  Responsibilities Understand customer’s feedback and complaints on using digital products Verify customer’s feedback and complaints in testing environment Identify defects and work with technical teams to provide solutions of defects on various channels such as Internet Banking, Mobile Banking, etc. Understand users’ requirements of the digital...

Role Responsibilities Strategy To achieve business objectives and sales target through outbound calls and face-to-face customer contacts Business To handle sales-related enquiries during the outbound activities To act as off-site Sales Consultants when required To acquire business opportunity from branch walk-in customer To handle...

  Responsibilities Manage the customer complaint handling workflow in bank level and work closely with complaint handlers in each department to ensure that complaints are handled in compliance with the latest regulatory requirements and ISO standards Review the complaint investigation report and relevant supporting documents to conclude their...

Assist branch manager in managing and leading the front line staffAssist branch manager in expending customer networksAssist manager in handling customer complaints and emergency issuesAccumulate management skills and experience by on-the-job training and classroom trainingResponsible for ad-hoc duties assigned by supervisors Tertiary School education or...

Senior Leasing Officer / Assistant Manager (Retail)Up to 630K per annumFlexible working hourDynamic working environmentAbout the CompanyOur client is a reputable listed property group with diversified property portfolios across Hong Kong, the Greater China market. They develop, own and operate iconic retail and complex. With hiring expansion, they are now...

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...

Assistant Leasing Manager/Senior Officer(Retail) Up to 600K per annumRetail PortfoliosGrade A shopping mallGood exposureAbout the CompanyOur client is a reputable listed property group with diversified property portfolios across Hong Kong, the Greater China market. They develop, own and operate iconic retail and complex. With hiring expansion, they are now...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC...

Key Responsibilities Undertake investigations into any suspicious transactions or complaints reported or made by both internal and external customers in accordance with AML requirements Report suspicious cases to respective bodies including file STR and report JFIU in timely manner Liaise with regulators and law enforcement agency in relation to AML case...

JOB DESCRIPTION Key Responsibilities: Establish/maintain Hongkong brand site business, including website development, SOP and e-commerce plans. Formulate and implement e-commerce promotion strategies and plans to drive e-commerce traffic and business in Hongkong. Contribute to yearly revenue plan: monthly budget, promotions Execute the plan &...

Store Management / Operations Be responsible of the store in absence of the Boutique Manager Ensures that all company’s procedures and systems are clearly understood and followed and run smoothly  Coordinate the roll-out of central projects / tools in the store  Assist the Boutique manager to prepare monthly reports including business report...