Senior Executive, Customer Experience
1 week ago
- Handle enquiry from clients / agents / channels to resolve their incoming request and share with the team for the experience and knowledge.
- Represent as a company ambassador to all internal and external clients and channels, responding by telephone and written correspondence regarding policy information, company procedures, rules, and guidelines.
- Demonstrate good service practice to CSE.
- Provide recommendations to streamline procedures.
- Interpret the needs/requests of the caller and provide accurate information and explanations.
- Perform one-stop service and solutions to agents/clients with accuracy and professionalism in relation to procedure, payment, underwriting guidelines, and completion of formalities that can solve the enquiries and problems.
- Follow up tasks to ensure clients' requests are suitably processed to achieve their satisfaction.
- Manage complaints with first priority and make recommendations to resolve the case to the customer's satisfaction and suggest ways to prevent future occurrences.
- Collaborate closely with the team manager to achieve mutual understanding within the department and create a harmonious working environment.
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Senior Manager for Customer Experience
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeWe are looking for a seasoned professional to take on the role of Senior Manager for Customer Experience at International Executive Service Corps. This key position will be responsible for leading our customer service team and driving business results through effective customer engagement and support.Main Responsibilities:Develop and implement strategies to...
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Senior Officer, Customer Experience
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time**Growth and Development**At DBS Bank, we believe in fostering a culture of continuous learning and growth. Our Technology and Operations team is committed to empowering employees to reach their full potential, and we're seeking a talented individual to join us.Job TitleWe are recruiting a Senior Customer Service Executive to lead and develop high-performing...
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Manager of Customer Experience
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full timeJob OverviewWe are seeking a highly experienced professional to lead our customer service operations.The ideal candidate will possess a strong background in customer service management, preferably in the insurance or banking industry.Responsibilities include:Developing and implementing strategies to improve customer satisfaction and loyalty.Managing a team...
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Executive Director of Customer Experience
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full timeJob DescriptionWe are seeking a highly skilled Executive Director of Customer Experience to join our team at TaiKang (Hong Kong) Preparatory Office. As a key member of our leadership team, you will play a vital role in driving business growth and customer satisfaction.About the RoleThis is an exciting opportunity for a seasoned professional with extensive...
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Customer Experience Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeWe are seeking a seasoned professional to join our team as the Customer Experience Lead. As a key member of our leadership team, you will play a critical role in shaping our customer experience strategy and driving business growth.About the Role:Developing and implementing customer experience strategies that drive business outcomes and customer...
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Senior Business Development Executive
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full timeJob DescriptionWe are seeking a seasoned professional to fill the role of Senior Business Development Executive at JC Executive Search. This key position involves managing high-value customer relationships and driving sales growth.About the RoleResponsible for building and maintaining strong relationships with major retail chains.Collaborate closely with...
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Key Customer Relations Executive
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full timeAbout the Job Description\The ideal candidate will have a proven track record of success in managing key customer relationships and driving business growth through strategic sales and partnership initiatives.\In this role, you will be responsible for developing and executing business strategies that align with the company's overall goals and objectives.\This...
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Senior) Customer Service Executive
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Teleservices Full time($17-25K) (Senior) Customer Service Executive - Cargo2 weeks ago Be among the first 25 applicantsDirect message the job poster from HKT TeleservicesYour role:Serve as the first point of contact for users and internal stakeholders seeking assistance with cargo-related inquiries, technical support, and service requests.Log users' requests into the system,...
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Senior Manager Customer Experience
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob OverviewDBS Bank (Hong Kong) Limited is a leading financial institution that provides corporate customers with a full range of commercial banking products and services. As a Senior Manager Customer Experience, you will play a crucial role in fostering business development and ensuring delivery of quality customer experience to IBG customers.About the...
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Customer Experience Strategist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeThe RoleYou will be responsible for shaping the strategy and vision for underwriting and claims enhancement, using data-driven insights to ensure risk management and customer perspectives are considered. You will work closely with senior executives and functional teams to develop fresh ideas and solutions that meet and exceed strategic...
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Senior Customer Service Representative
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full timeAbout the RoleThis is an exciting opportunity for a seasoned customer service professional to take on a leadership role within our organization.As a Customer Service Operations Manager, you will be responsible for:Designing and executing plans to achieve business objectives and improve customer experiences.Fostering a culture of excellence within the...
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Customer Experience Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Gaw Capital Full timeWe are seeking a highly skilled Customer Experience Manager to join our team at Gaw Capital Asset Management. As a key member of our marketing department, you will be responsible for developing and executing customer-centric strategies that drive business growth and increase customer satisfaction.About the Role:Develop and execute comprehensive customer...
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Customer Experience Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China British Council Full timeOverviewThe British Council is seeking a highly skilled Customer Management Executive to join their team in Hong Kong. This role will be responsible for delivering exceptional customer service experiences, ensuring high quality and efficiency in all interactions.
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Customer Experience Ambassador
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China the Hive Hong Kong Full timeWe are looking for a Customer Experience Ambassador to deliver outstanding customer service to all members and visitors at The Hive Hong Kong. Key Responsibilities:Customer Service: Provide exceptional support to all members and visitors, handle daily requests, and respond to incoming enquiries.Daily Operations: Execute tasks assigned by managers, including...
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Customer Experience Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Regnology Group GmbH Full timeAt Regnology Group GmbH, we are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for driving customer loyalty and retention by creating visibility of our customer experience across the client 'customer journey'. You will act as a client advocate, gathering and maintaining data...
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Customer Experience Leader
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeOur VisionWe aim to be at the forefront of innovation in operations solutions and customer experience. Our goal is to create sustainable value by delivering exceptional service and developing strategic partnerships.Job DescriptionDevelop and articulate the strategy, vision, and plan for market-leading underwriting and claims enhancement using data-driven...
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Customer Experience Ambassador
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Sands China Full timeJob Overview: We are seeking a highly organized and detail-oriented Customer Service Executive to join our team at Sands China. The successful candidate will be responsible for providing exceptional customer service to our VIP patrons, ensuring seamless lounge operations, and supporting sales teams.
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Customer support executive
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeHow to build a growth model with an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to Fin Tech services including digital wallets, BNPL and digital lending? Looking to be a game-changer? Keep readingHKT's Digital Ventures bring to life innovations that take fintech, loyalty rewards and...
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Customer Experience Coordinator
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Times Publishing Hong Kong Full timeWe are seeking a highly motivated Operations Executive to join our team at Times Publishing Hong Kong. As a key member of our organization, this role will be responsible for ensuring the efficient operation of our business.Key Performance IndicatorsDeliver exceptional customer service and support.Meet sales targets and achieve operational efficiency.Develop...
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Customer Service Executive
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Chubb Full timeJoin to apply for the Customer Service Executive role at ChubbBe among the first 25 applicants.ResponsibilitiesAnswer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.Manage email correspondence and address customer enquiries.Maintain a professional image when providing business...