Customer Services Executive

about the role To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Connectivity, IT Services, Mobility, UCC, Voice and/or integration solutions) services and solutions on assigned customer(s). (measured against Service Level Agreements). To be the...

Responsibilities To provide professional concierge & customer services to clients via phone calls and email; To handle customer inquiries globally and fulfill customer requests Collecting and providing data entry of case information Handle ad hoc assignments and projects as assigned Requirements Higher diploma or above (Fresh Graduate also...

Tasks As the  Customer Service Manager  you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...

Job Description You will contribute to the total customer satisfaction by providing services via telephone and emails for a Hong Kong Cultural District in a tactful and timely manner. Responsibilities: • Handle customers’ enquiries via telephone and emails for an art district • Introduce Cultural District facilities • No sales is required...

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment...

Job Responsibilities・Support sales team to prepare quotation and route orders・Follow up shipping progress and inform customer of shipping status・Coordinate with internal staff to deliver efficiently ・Handle customer claims・Input data and make summary reports・Perform ad-hoc project assigned by the managementNecessary Skill / Experience ・At least...

Job Responsibilities・Support sales team to prepare quotation and route orders・Follow up shipping progress and inform customer of shipping status・Coordinate with internal staff to deliver efficiently ・Handle customer claims・Input data and make summary reports・Perform ad-hoc project assigned by the managementNecessary Skill / Experience ・At least...

Key Responsibilities: Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments Assist in organizing store animations and activities ., VIP trips, customer events, etc. Coordinate and follow up actions of improvement through Service Excellence...

Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.  Guide and coach the Customer Service Executive to resolve complicated case and share with them their experience and knowledge in order to develop the capabilities of the customer experience...

Main Duties Be responsible for customer support for Base maintenance customers Cultivate positive business relationship with existing customers for effective business execution after sales acquisition Execute contracts acquired by Sales, know commercial terms and implement Perform upselling for existing clients if applicable Regularly visit...

Your role: Support to acquire ICT products maintenance services contracts and maintain customer relationship for assigned customer accounts Strive to win-back untapped service users to increase service revenue and market share of the Company Manage the service sales cycle from service selling to service contract completion Liaise with customers...

Key Responsibilities: • Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments • Assist in organizing store animations and activities ., VIP trips, customer events, etc. • Coordinate and follow up actions of improvement through Service...

Job Description Provide professional and empathetic customer service to all corporate clients. Effectively and efficiently interact with customers via phone and email Provide quotations for corporate clients and arrange food delivery to their workplace Coordinate with our account management team, delivery team, and restaurant vendors to problem solve...

Job Description Quality assurance of the Customer Service team based in Malaysia through regular communication and alignment with the Shared Service Center (SSC) leaders; Run investigations on complex customer inquiries, draw insights and propose enhancements Work closely with the local team to handle escalated cases from customers, including...

Your Role: To plan, control and manage the Call Center resources in meeting and exceeding the agreed service standards. To manage cost and budget, and to be responsible for traffic, resources and cost forecasting of the call center. To work closely with voice / telephony system by managing the interface of front and back office functions...

FIND YOUR 'BETTER' AT AIA If you believe in better, we’d love to hear from you. About the Role Handles customer enquiries and complaints regarding all activities in individual Life insurance/ Group Medical/ Pension operation process Roles and Responsibilities: Hotline Operation Handles customer enquiries and complaints regarding all...

about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer...

Job Description SummaryDelivers professional activities in the Customer Service job family. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines...

Company and Team Background Our reputable client is currently recruiting talents with enthusiasm and experience in customer service for the role, Customer Service Advisor. The incumbent plays a pivotal role in the call center providing exceptional customer service by handling inbound calls, addressing customer inquiries, and resolving complaints. Working in...

工作職責： 透過電話、電郵解答客人查詢及處理投訴個案 跟進有關公營機構查詢包括維修及帳單查詢 一般文書和資料輸入工作 職位要求: HKDSE/HKCEE或以上程度 一年或以上客戶服務工作經驗優先 良好中文及英文讀寫能力 懂中文輸入法 ...