Assistant Manager, Customer Credit- Commercial Banking
5 months ago
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
We are currently seeking a high calibre professional to join our team as a Assistant Manager, Customer Credit
Principal Responsibilities
Assist in leading the Customer Credit Team to provide quality business ledger administration of client’s problem accounts and disputed debts by active monitor of progress with factored buyers, Factors, insurance brokers or insurers Follow up overdue invoices closely with the use of dunning letters, phone calls, fax messages or emails in the collection process Provide advice and assistance to team members in handling special irregular cases, including special debt verification handling and investigation of any suspected fraud cases Conduct debt verification with buyers and Factors for better fraud detection Give comments and advice on operational procedures, practice within the team and highlight risk and concern to appropriate stakeholders To ensure service quality standards are achieved and maintained in line with the banks objective Assist the career development of team members, ensure backup arrangement and plan for succession Conduct regular and adhoc debt verification with buyers or Factors to reassure the existence and asset quality of the factored debts as well as the correctness of documents and shipment details Requirements Customer Focus and excellent understanding of researching, understanding and delivery to customer needs. Encourages others to value the customer and deliver excellent service. Strong personal commitment to achieving profit through customer relationships based on trust and mutual value Excellent awareness of financial implications of actions taken on business unit and the contribution to overall group profitability Flexible and adaptable approach, challenge assumptions and generate ideas for new services and working methods Experience in making sound decisions after seeking and evaluating relevant information, facts and evidence. Willingness to commit to a firm course of action and be held accountable for outcomes Good interpersonal skills in verbal and written Excellent Product knowledge and lending experience-
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