Assistant Manager, Customer Credit- Commercial Banking

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock New Opportunities with HSBC

At HSBC, we're committed to helping our customers achieve their financial goals. As a key member of our Global Trade and Receivables Finance team, you'll play a critical role in providing quality business ledger administration and dispute resolution services to our clients.

Key Responsibilities:

  • Lead the Customer Credit Team in providing exceptional service to clients, ensuring timely resolution of disputes and maintaining accurate records.
  • Develop and implement effective strategies to collect overdue invoices, utilizing a range of communication channels to ensure prompt payment.
  • Provide expert advice and guidance to team members on complex cases, including debt verification and fraud investigation.
  • Collaborate with buyers and factors to verify debt existence and asset quality, ensuring compliance with regulatory requirements.
  • Contribute to the development of operational procedures and best practices within the team, identifying areas for improvement and implementing changes to enhance service quality.
  • Support the career development of team members, ensuring backup arrangements and succession planning are in place.

Requirements:

  • Strong customer focus, with excellent research and delivery skills to meet customer needs.
  • Excellent awareness of financial implications and contribution to overall group profitability.
  • Flexible and adaptable approach, with a willingness to challenge assumptions and generate new ideas.
  • Ability to make sound decisions based on relevant information, facts, and evidence.
  • Good interpersonal skills, with excellent verbal and written communication.
  • Strong product knowledge and lending experience.


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