Client Manager
3 months ago
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The primary responsibility of the Client Manager is to take full ownership of his/her assigned accounts and manage and grow relationships to drive expansion and renewals across all solution areas. They are able to do so by leveraging NTT(Ltd)’s tools and methodologies to analyze the client’s situation and business requirements. They possess advanced planning skills to co-ordinate the interaction of a number of NTT(Ltd) role-players in different geographies during the sales engagement. They display strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends in terms of technology sales methods and approaches.What you'll be doing
Key Roles and Responsibilities:
Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional clients. Build relationship and influence stakeholders. Work with and through NTT’s network of offices to deliver an excellent client experience in each relevant market. Realise revenue and margin targets and maximise sales opportunities through connecting client needs with NTT offerings and solutions. Develop and drive Dimension Data strategy with local CMs within assigned regional accounts. Use engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction). Minimise churn and maximise retention in assigned accounts. Use NTT’s sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast. Be fully aware of and understand the International Trade Policy. Meet or exceed quota targets through comprehensive account management. Grow the profitability, revenues and client satisfaction levels for NTT’s regional clients’ portfolio. Drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client. Generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how NTT (Ltd) can add value through services and solutions. Approach the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably. Do a vulnerability analysis of NTT (Ltd)’s position in comparison to that of competitors and vendors to ensure the client’s requirement is at the heart of the proposed solution. Positively influence and enable financial control, governance and compliance in a region throughout area of specialisation to prevent and reduce financial costs. Act as first point of contact for client issues.
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Workplace type:
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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