Client Manager

5 months ago

Hong Kong, Hong Kong SAR China NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The primary responsibility of the Senior Associate Client Manager is to manage and grow relationships. This is done by driving expansion and renewals across all solutions within assigned accounts.

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts.

What you'll be doing

Key Roles and Responsibilities:

Manage and grow relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.Minimise churn and maximise retention as well as uncover opportunistic growth priorities in assigned accounts.Responsible for driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.Engages with clients to address concerns and provide recommends possible solutions that can be delivery by NTT(Ltd).Generate demand by assisting clients to identify current needs and engages clients through digital marketing channels.Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT (Ltd).Effectively articulate how NTT can add value through our services and solutions, with a focus on growth priority offerings.Influence and work closely with vendors to achieve required results.Use NTT(Ltd)’s sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.Develop open and effective channels of communication in with each client within the assigned account.Encourage revenue growth by inspiring clients to additional services.Become the reliable point of contact for clients that is required to establish a strong business relationship.Aim to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.Implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.Monitor and control financial governance and compliance to ensure the effective management of financial cost


Knowledge, Skills and Attributes:

Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.


Academic Qualifications and Certifications:

Relevant Degree or Advanced DiplomaRelevant vendor certifications


Required Experience:

Moderate level experience in a similar role in a similar environmentModerate level experience in a sales environment and/or customer service roleModerate level sales and client engagement experienceModerate level experience negotiating with clients and vendorsModerate level experience with business to business and business to consumer sales techniquesModerate level experience working as part of a sales team in a fast-paced environmentModerate level experience analysing commercial informationModerate level experience in marketing or advertising would be advantageousModerate level experience working with Salesforce.com contact platform

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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