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Client Relationship Manager

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Schroders Full time

About Schroders

We are a leading global investment management firm dedicated to assisting institutions, intermediaries, and individuals in achieving their financial objectives and aspirations.

With a workforce of approximately 4,000 professionals across six continents, we have a rich history spanning over 200 years, continuously evolving in response to societal and technological advancements. Our unwavering commitment lies in fostering prosperity for our clients and society at large.

Position Overview

We are seeking a Client Relationship Manager to join our Client Services division, reporting directly to the Head of Distribution Client Services. This role is integral to our team, which is focused on delivering exceptional client support and reporting services to our Client Directors.

Key Responsibilities

  • Deliver comprehensive client support to a designated portfolio of clients.
  • Generate tailored client reports and oversee the distribution process for all client documentation, ensuring timely delivery of valuation and performance reports, management fee invoices, quarterly investment updates, and economic outlooks.
  • Prepare materials for client meetings, including re-pitches, and manage the coordination of printing and distribution with the administrative team.
  • Develop and manage ad-hoc and non-standard reporting requests as needed by clients.
  • Gather data and prepare responses to various client inquiries and administrative questions.
  • Maintain regular communication with Client Directors to keep them informed of any developments or issues concerning their clients.
  • Oversee the rollover process for Defined Contribution pension scheme clients.
  • Coordinate the client onboarding process, including initial and ongoing due diligence for KYC/AML compliance.
  • Provide reporting assistance to distributors.
  • Collaborate with various departments, including Investment Support, Performance, Marketing, Legal, Compliance, and Operations, to ensure accurate client records are maintained across all systems.
  • Ensure proper organization and filing of all client records in accordance with internal and external standards.
  • Manage system workflows and the signing of legal documents in line with internal procedures.
  • Address standard retirement hotline inquiries.
  • Assist with special projects as required.

Required Qualifications

  • A minimum of 5 years of relevant experience in the financial services sector, preferably within Asset Management.
  • Extensive knowledge of client servicing in the asset management institutional and intermediary sectors.
  • Proven track record in managing projects related to distribution initiatives, including reporting automation.
  • High proficiency in Salesforce, KYC processes, and client onboarding.
  • A passion for engaging with clients and collaborating across teams.
  • Excellent communication skills in English and Cantonese.

Commitment to Diversity

At Schroders, we value potential in every individual. Our mission is to deliver outstanding investment performance through active management. We believe that a diverse range of perspectives, fostered by an inclusive culture, enables us to make better decisions and fulfill our mission. This is why inclusion and diversity are strategic priorities for us, and we are proud to be an equal opportunities employer.