Client Services Account Manager

6 months ago


Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full time

Payments-- the world's largest cash management provider -- which operates in 41 countries, is the world's largest . dollar clearer, processing an average of $3.2 trillion in fund transfers each day. We look for professional talents with passion and dedication for career development and opportunities.

As a Client Service Account Manager in Payments, you will play a crucial role in ensuring that JPMorgan Chase offers the highest standard of Client Service to all our clients. You will be the focal point of contact for escalation, ensuring all client service related tasks are completed promptly with a high degree of quality and efficiency. Together, we will discuss and analyze clients' needs and expectations to maintain the agreed quality standards. This role provides an excellent opportunity to contribute to our team and grow professionally.

Job responsibilities

Manage account, payments and billing inquiry, and account maintenance. Act as escalation point for large money movements, escalated transactional enquiries and service issues. Engage with client proactively to understand clients’ business and help identify solutions, client efficiencies, cross sell opportunities, and increase Product penetration. Conduct regular Service Review to present data insights and trends, and opportunities for increasing client’s straight-through rates by using available client data to understand and analyze client's payment activities and patterns of client enquiries Identify opportunities for product development and enhancement, and process improvements to eliminate exceptional and manual processes. Manage one-off projects as they pertain to specific client issues and products. Manage risk through close attention to client overdrafts, unpaid bills, account dormancy, client concerns, service impacts, etc. and, escalate risk related issues to appropriate parties as required

Required qualifications, capabilities, and skills

At least a Bachelor’s degree and have proven skills in team work, client service or relevant experience and transaction services knowledge. Be able to communicate in English, Cantonese, and Mandarin. Good excel and PC skills are required Attention to detail and accuracy, adaptability, flexibility and partnership.

Preferred qualifications, capabilities, and skills

A thorough understanding of Transaction Services solutions and tools would be an advantage Demonstrates the ability to multitask and prioritize effectively to meet deadlines Ability to work towards deadlines and good time management skills Demonstrates cultural sensitivity and awareness, good team player with passion to deliver initiatives and changes.

  • Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

    Job DescriptionThe Account Services Manager is a vital role at Ogilvy, responsible for delivering exceptional account management and client satisfaction.This position requires a skilled professional with a strong attention to detail, excellent communication skills, and the ability to think critically and creatively.Responsibilities:Client Management: Develop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job OverviewWe are seeking an experienced IT Services Account Manager to drive our sales strategy and grow our business in the region.About UsClassy Wheeler Limited is a leading provider of regional IT services and solutions. We offer a wide range of services, including application maintenance and managed services.Salary and BenefitsThe successful candidate...

  • Client Accounting Lead

    7 months ago


    Hong Kong, Hong Kong SAR China Link Group Full time

    Why Link Group Marking an exciting chapter in Link Group’s global expansion, the Link Retirement Solutions business in Hong Kong combines the expertise of our talented people with cutting-edge technology, digital connectivity, data intelligence and information security to connect people with their financial assets – safely, securely and responsibly. ...


  • Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    Key Responsibilities:As a Client Service Manager, you will be responsible for navigating clients through the company by connecting them with the appropriate subject matter experts.Key Performance Indicators:Interact with all levels of professionals both internally and externally.Deliver highly valued services and solutions to clients.Manage activities in...


  • Hong Kong, Hong Kong SAR China State Street Full time

    Who we are looking for We are currently looking for an experienced and exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible to navigate clients through the company by connecting the clients with the appropriate subject matter...

  • Key Account Manager

    4 weeks ago


    Hong Kong, Hong Kong SAR China Lufthansa Technik Component Services Asia Pacific Ltd. Full time

    The Key Account Manager is responsible for: Support and develop clients, and carry out necessary coordination for the services of Segment Aircraft Component Services Responsible for revenue and profit (customer-related) of the customer contract.  Ensure the provision of services, identify improvement potential and develop measures for optimization...


  • Hong Kong, Central and Western District, Hong Kong SAR China CMB International Capital Corporation Limited Full time

    Main Responsibilities:As a Client Service Associate at CMB International Capital Corporation Limited, you will work closely with Relationship Managers to provide assistance in client management and services.Key responsibilities include:Managing daily administrative tasks, client servicing, and ensuring proper compliance guidelinesAssisting in client account...


  • Hong Kong, Hong Kong SAR China eFinancialCareers Full time

    Key Responsibilities Client Interaction: Serve as the primary point of contact for clients, addressing inquiries and providing timely information regarding their accounts and services. Account Management: Monitor client accounts, ensuring accuracy and compliance with company policies and regulatory requirements. Relationship Building: Develop and maintain...


  • Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    About the RoleWe are seeking an experienced Client Service Manager to join our APAC team. As a key member of our regional coverage team, you will be responsible for providing exceptional service to our clients, ensuring their satisfaction and growth with our business.The ideal candidate will have strong technical expertise, excellent communication skills,...


  • Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time

    Becoming a key player in our Global Custody Operations team, you'll oversee a team of up to 12 client-facing direct reports, ensuring seamless delivery of exceptional client service.You will be responsible for managing multiple complex client accounts, supporting clients on Custody queries, and applying your advanced problem-solving skills to analyze...


  • Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to join our team at AnyDesk Software. As a Technical Account Manager, you will serve as the primary point of contact for our valued clients, ensuring their technical needs are met and their expectations exceeded.Key ResponsibilitiesUnderstand clients' technical requirements and business...


  • Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Client Service Representative to join our team at Interactive Brokers. As a key member of our New Account team, you will be responsible for providing exceptional client service and support to our retail and institutional clients.Key ResponsibilitiesRespond to client inquiries and concerns in a...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Unlock Your Potential in Private BankingHSBC Private Bank is seeking a skilled professional to join our team as a Client Services Executive. In this role, you will be responsible for providing exceptional client service to high net worth individuals, supporting Relationship Managers to deepen client relationships and drive business growth.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About HSBC Private BankHSBC Private Bank is a leading international private bank providing wealth, business, and family succession solutions in the largest and fastest-growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.A Career with ImpactAs a high-calibre professional joining our team as a Client...


  • Hong Kong, Hong Kong SAR China Brown Brothers Harriman Full time

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....

  • Fund Operations

    7 months ago


    Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full time

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Operations Services Delivery Team, where we provide a range of services to institutional asset managers and owners based around the Asia Pacific region. As a Client Services Associate in...


  • hong kong, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Client Services Manager, Family Office (Ref. No.: 26433) Our client, a Financial Institution, is looking for high-caliber person to fill the position. Job Duties To source, on-board and manage relationships with clients such as family offices, UHNWs, corporate investors and other investor types Liaise and collaborate with Business Development team & Product...


  • Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    State Street Investment Services Hong Kong - Client Service Manager OfficerWe are seeking an exceptional individual to join our Client Service Team as Client Service Manager. As a member of the client service team and representative of that team, you will be responsible for navigating clients through the company by connecting them with the appropriate...

  • Client Service Manager

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China State Street Full time

    About the RoleWe are seeking a highly skilled Client Service Manager to join our APAC coverage team. As a key member of our team, you will be responsible for providing exceptional client service and support to our clients in the region.Key ResponsibilitiesRespond to client inquiries and resolve issues in a timely and professional manner.Oversee the update of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Brown Brothers Harriman Full time

    At Brown Brothers Harriman, we're seeking a skilled Global Client Services Representative to join our team. As a primary contact for our global and regional clients, you'll provide exceptional support for their day-to-day inquiries related to our global custody, fund accounting, and administration services.Key Responsibilities:Provide timely and accurate...