Visitor Services Officer, M+ Museum

5 months ago

Hong Kong, Hong Kong SAR China West Kowloon Full time

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold ambition to establish ourselves as one of the world’s leading cultural institutions. Our aim is to create a new kind of museum that reflects our unique time and place, a museum that builds on Hong Kong’s historic balance of the local and international to define a distinctive and innovative voice for Asia’s twenty-first century.

You will be responsible for:

  • supporting daily operations including managing service desk, ticketing admission checks, cloak room, galleries and general membership facilities;
  • managing a designated area allocated by duty manager to supervise a team of casual staff as well as volunteers, venue contractors to ensure the performance of the causal staff is up to standards in order to meet M+ services standards aligned with M+ KPIs;
  • delivering an engaging visitor experience to all exhibition attendees to the highest possible standard, ensuring a warm welcome and providing assistance and information as and when necessary;
  • following up on visitor feedbacks promptly and be an agent to communicate within the building for service enhancement;
  • supporting artwork protection and ensuring visitors are following the house rules;
  • working closely with relevant parties to ensure excellent visitor experience, including safety and cleanliness, is delivered at all time;
  • supporting crowd management and control in large scale event;
  • assisting visitor services operations managers in preparing and enhancing emergency response protocols covering a wide spectrum of incidents that could possibly be happening in the museum environment;
  • ensuring the team is complying with institutional health and safety guidelines; and
  • performing other ad hoc duties as and when reasonably direct by supervisor.

You should:

  • possess a recognised university degree in any disciplines;
  • have preferably 4 years of relevant experience in customer-facing or event supports in art and culture venue or tourism / hospitality industry;
  • possess approachable personality, cheerful, proactive, customer-oriented, flexible, adaptive to change and detail-minded mindset;
  • be a good team player with the ability to multi-task in a fast-paced and dynamic environment;
  • demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others;
  • have good organizational, planning and administrative skills;
  • possess First Aid and AED qualification are an advantage;
  • be proficient in MS Office including Word, Excel and Powerpoint;
  • have excellent oral and written communication skills in English and Chinese; and
  • require working on weekend and public holiday and occasional evening works according to the duty roster assigned.

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