Technical Support Officer

6 months ago


Hong Kong, Hong Kong SAR China HKT Full time

The Job:
 

To manage and administer 2nd Tier IT infrastructure systems and advanced ServiceDesk service operations To develop and maintain computer system policy and procedure documents with software development team to align new business requirement To plan and oversee computer systems included server, storage and backup, network and security operation projects with optimal configuration, application tuning and performance monitoring by industry good practice To act primary role for internal audit response by defined standards, policies and procedures to meet compliance and regulatory requirements, included asset inventory control, facilities management, information and network security, vulnerability and lifecycle management etc. To sustain regular proactive review and liaise with vendors for agreed SLAs, change management, incident response reporting etc. To support ad-hoc, standby, emergency call-out and overtime work as assigned by supervisor may be required

The Person:

Degree / Higher Diploma in Information and Communications Technology or Computing related disciplines Proven experience and knowledge on Windows and Linux administration and operation, information and cybersecurity, virtualization and networking will be an advantage Good interpersonal and problem solving skill, self-motivated and willing to work independently under minimal supervision Effective communication and written in English and Chinese Candidate with less experience or qualification will be considered as Senior Technical Officer 5-day work location: Kowloon and New Territories

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