IT Support Specialist

24 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China F3310 Templeton Asset Management Ltd, Hong Kong Branch Full time

At F3310 Templeton Asset Management Ltd, Hong Kong Branch, we're driving innovation forward by developing cutting-edge solutions to help our clients achieve their investment goals. Our dynamic and diversified team spans asset management, wealth management, and fintech, offering numerous ways to assist investors in making progress toward their objectives.

Our global workforce brings a broad and unique set of expertise, shaping a welcoming, inclusive, and flexible culture that provides opportunities for personal and professional growth. From providing technology support to internal clients for issues like hardware, operating systems, desktop/web applications, mobility, conferencing, and printing, we strive to increase users' ability to self-service, automate contacts, enhance users' experience, and support them in adopting new technologies.

Key Responsibilities

  • Provide on-site technical support and customer service as well as remote user support
  • Build customer relationships with senior-level employees and administrative support personnel in the office and travel to other offices in the region
  • Accountability for addressing technical issues in a timely manner and providing concise and timely updates
  • Address issues that arise within the local office and tickets for local and remote users routed from the service desk
  • Coordinate, setup, and support technologies used in Conference Rooms
  • Provide Audio Visual Support for internal meetings
  • Support trading and investment management technologies
  • Sustain effective relationships with users in assigned areas, especially regarding operating systems, applications, mobile devices, new technologies, and communications infrastructure
  • The primary value is to provide quick and efficient resolution while minimizing disruption to the customer
  • Actively participate in team meetings
  • Order and maintain inventory of IT assets
  • Project work related to acquisitions and integration of companies
  • Coordinate and support office moves, and user restacks
  • Be an active advocate for the customer within IT and with outside technical groups
  • Escalate issues to the appropriate teams and drive to closure
  • Manage ticketing queues to ensure issues are prioritized and actioned
  • Availability to provide support outside business hours
  • May include occasional travel to other offices
  • Follow company guidelines, processes, and standards
  • Working knowledge of office automation products and computer peripherals, such as printers and scanners
  • Ability to perform remote troubleshooting and provide clear instructions
  • Set up, maintain, and troubleshoot Microsoft Windows (Win 10 and Office 2016) desktop, laptops, and notebook computers
  • Basic knowledge of ADS, DNS, DHCP configuration
  • Handling of asset management and vendor management
  • Basic LAN (network) troubleshooting knowledge
  • Outlook, MS Teams, and OneDrive configuration in end-client
  • Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources
  • Assist in creating technical documentation and manuals regarding standard operating procedures and customer service guidelines relating to remote and localized IT support

Requirements

  • Bachelor's or higher degree in computer science or a related field
  • Minimum of 2-3 years in a similar fast-paced and dynamic environment in the desktop support role
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility
  • Excellent communication and interpersonal skills
  • Good problem-solving and critical thinking skills
  • Ability to actively participate as part of a team as well as work independently
  • Strong service delivery and customer management skills for local and remote users
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and mobile technologies
  • Reliable transportation – mileage will be reimbursed when traveling to a non-primary office is required
  • Excellent problem-solving and multitasking skills

Salary Range: $45,000 - $65,000 per annum, depending on experience

Benefits include a comprehensive compensation package, including medical, dental, and life insurance; retirement savings plan; paid vacation time; and opportunities for professional growth and development. We are committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for or apply for one of our positions, please send an email. In your email, please include the accommodation you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.

  • IT Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Remote People Full time

    Job Title: IT Support SpecialistHorizons is representing our client, a multinational IT consultancy company, to hire an IT Support Specialist based in Hong Kong.Our client has helped thousands of multinational companies set up and operate smoothly and securely in APAC countries by providing turnkey IT solutions, compliance services, and outsourcing through...

  • IT Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Remote People Full time

    Horizons is representing our client, a multinational IT consultancy company, to hire a skilled IT Support Specialist based in Hong Kong.Our client has been helping thousands of multinational companies set up and operate smoothly and securely in APAC countries by providing turnkey IT solutions, compliance services, and outsourcing through highly skilled local...

  • Financial Leadership Specialist

    5 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Informa Global Support Full time

    Company OverviewWe are Informa Global Support, a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional support and expertise to our clients.

  • IT Support Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Société Générale Assurances. As an IT Support Specialist, you will be responsible for providing technical support and assistance to end users, troubleshooting issues, and maintaining system documentation. You will work closely with the IT team to ensure the smooth operation...

  • IT Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Remote People Full time

    Job Title: IT Support SpecialistJob Summary: We are seeking an IT Support Specialist to join our team at Remote People. The successful candidate will be responsible for conducting hardware and software audits, installing and configuring computer hardware and operating systems, and troubleshooting client networking problems.Key Responsibilities:Conducting...

  • IT Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    We are seeking a skilled IT Support Specialist to join our team at The Career Works Limited. As an IT Support Specialist, you will be responsible for maintaining and improving the technology environment at client sites, ensuring seamless operations and excellent customer service.Key Responsibilities:Provide first- and second-level support to users in a...

  • IT Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China PartnerRe Full time

    About the Role:We are seeking a skilled IT Support Specialist to provide high-quality support to our end users in Hong-Kong and other regional remote offices. As an IT Support Specialist, you will be responsible for providing 1st and 2nd Level support, assisting users in making effective use of their workplace systems, and ensuring IT Help service coverage...

  • Administrative Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Infini Capital Management Limited Full time

    Job Summary We are seeking an experienced and organized Administrative Support Specialist to join our team at Infini Capital Management Limited. As an Administrative Support Specialist, you will be responsible for providing administrative support to various departments, including welcoming and greeting visitors, handling incoming calls, and assisting with...

  • Administrative Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Arup Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Arup. As an Administrative Support Specialist, you will be responsible for performing sourcing and procurement of office supplies, monitoring inventory, and handling invoice payments. You will also provide administrative support to the team as...

  • Technical Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to assist our customers with technical issues related to computer hardware and software. The ideal candidate will have a solid understanding of PC hardware and peripherals, as well as experience supporting Microsoft Windows configuration and desktop...

  • Administrative Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Currie & Brown Full time

    About The RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Currie & Brown. As an Administrative Support Specialist, you will provide comprehensive secretarial support to our team, including typing documents, meeting and greeting visitors, and performing various administrative tasks.About YouTo be...

  • Educational Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China English Schools Foundation Full time

    About the RoleThe English Schools Foundation (ESF) is seeking a dedicated and enthusiastic Educational Support Specialist to join our team. As an Educational Support Specialist, you will play a vital role in supporting the learning and development of our students.Key ResponsibilitiesProvide academic support to students in a primary educational settingAssist...

  • IT Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full time

    Job Summary:Aptitude Asia is seeking a skilled IT Support Specialist to join our team. As a Technical Support Professional, you will be responsible for providing onsite troubleshooting services, conducting training sessions, and performing day-to-day PC administration and desktop services.Key Responsibilities:Provide technical assistance to employees and...

  • Senior IT Support Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Job Role: Senior IT Support SpecialistJob Summary: We are seeking a highly skilled Senior IT Support Specialist to join our team at E.C Technology Ltd. as a dedicated resource to provide IT support for all VIP users in our Head office.Key Responsibilities:Provide IT support services to all VIP staff of our customer until issues are resolved.Support all kinds...

  • IT Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Axiom Technologies Full time

    Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Our team is dedicated to delivering exceptional support to our clients.We are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in computer hardware and software troubleshooting, as well as excellent...

  • Education Support Specialist

    5 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Telos Education Full time

    We are seeking an experienced and passionate individual to fill the role of Education Support Specialist at Telos Education.About UsTelos Education is a dynamic learning centre catering to children between the ages of 6 and 18, providing educational support across a wide range of subjects. Our team works collaboratively to share ideas and strategies for...

  • IT Support Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China BEA Union Investment Management Limited Full time

    Job SummaryBEA Union Investment Management Limited is seeking a skilled IT Support Specialist to join our team. In this role, you will provide first-level support for our IT applications, market data products, and IT systems.Daily TasksConfigure and update Bloomberg AIM systems, including Commission tables and Compliance rules.Support the generation of Fund...

  • IT Support Specialist

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China MUFG Full time

    Make a meaningful impact at MUFGWe're seeking a skilled IT Support Specialist to join our team. As a key member of our Technology Service team, you'll collaborate with various departments to implement local and regional projects at a branch level.Your responsibilities will include:Working in partnership with departments to support project...

  • Regional IT Support Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Regional IT Support SpecialistProjob21 Ltd. is seeking a skilled Regional IT Support Specialist to join our team in North Asia. As a key member of our IT department, you will be responsible for providing 1st and 2nd level IT helpdesk and mobile support to our branches with over 480 users. Your duties will include troubleshooting and facilitating IT support...

  • Compliance Support Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China SAFE Investment Full time

    Job Title: Compliance Support SpecialistAt SAFE Investment, we are seeking a highly organized and detail-oriented Compliance Support Specialist to provide administrative support to our Legal Department.Key Responsibilities:Handle internal staff's compliance mattersProvide secretarial and administrative support, such as document processing, filing, data...