Technical Support Specialist in Banking
1 month ago
Swing Consulting Ltd.
We are seeking a skilled Helpdesk Support Engineer to join our team. This is a fantastic opportunity for individuals who enjoy providing technical assistance and problem-solving over the phone and via email.
About the Role:
- As a Helpdesk Support Engineer, you will be responsible for delivering frontline support services to our clients, addressing their technical queries, and resolving issues efficiently.
- You will work closely with our clients to understand their needs, provide tailored solutions, and ensure that all contract scope is met.
- Your day-to-day tasks will include PC administration, Office 365 management, and troubleshooting various technical issues.
Requirements:
- A minimum of a Diploma or higher in Information Technology or a related field is required.
- Prior experience in customer service and technical support, particularly in the IT sector, is highly desirable.
- Strong communication and interpersonal skills are essential for this role, as you will interact with clients regularly.
- You should have a solid understanding of Windows, Office 365, and other Microsoft applications.
- Able to work proactively under pressure and possess excellent problem-solving skills.
What We Offer:
- A competitive salary of 18-23K.
- 10-15 Days Annual Leave.
- A 5-day Work Week.
- A friendly and energetic working environment.
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