Technical Support Specialist in Banking

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

Swing Consulting Ltd.

We are seeking a skilled Helpdesk Support Engineer to join our team. This is a fantastic opportunity for individuals who enjoy providing technical assistance and problem-solving over the phone and via email.

About the Role:

  • As a Helpdesk Support Engineer, you will be responsible for delivering frontline support services to our clients, addressing their technical queries, and resolving issues efficiently.
  • You will work closely with our clients to understand their needs, provide tailored solutions, and ensure that all contract scope is met.
  • Your day-to-day tasks will include PC administration, Office 365 management, and troubleshooting various technical issues.

Requirements:

  • A minimum of a Diploma or higher in Information Technology or a related field is required.
  • Prior experience in customer service and technical support, particularly in the IT sector, is highly desirable.
  • Strong communication and interpersonal skills are essential for this role, as you will interact with clients regularly.
  • You should have a solid understanding of Windows, Office 365, and other Microsoft applications.
  • Able to work proactively under pressure and possess excellent problem-solving skills.

What We Offer:

  • A competitive salary of 18-23K.
  • 10-15 Days Annual Leave.
  • A 5-day Work Week.
  • A friendly and energetic working environment.


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