Customer Support Specialist

4 weeks ago

Central And Western District, Hong Kong SAR China Tesla, Inc. Full time
The primary goal of the Technical Support Specialist is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns. The ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. Located in Hong Kong, this position requires collaboration with Tesla Sales, Vehicle Service, and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.What You'll Do

Deliver the highest level of customer support by answering inbound calls and emails on technical support and roadside assistance related inquiries in a 7*24*365 environment.Educate our owners so they have optimal confidence in the operation of their vehicle.Provide workable technical solutions in a professional manner, exceed customer expectations, and ensure every aspect of ownership is a true pleasure.Communicate or escalate owner's concerns to relevant parties for further follow-up whenever necessary.Accurately record issues and data into CRM/Vehicle Support Systems.What You'll Bring

Minimum 2 years Technical Support/call center experience in the automotive industry is preferable.Flexible, proactive, attention to detail, eager to contribute with strong common sense.Organized, sense of priority, able to adapt to work in a high-pressure and fast-paced environment.Willing to accept 7*24*365 shifts to accommodate customer needs.Establish and maintain positive, respectful, cooperative working relationships.Willingness to learn new and innovative automotive technologies.Understanding of basic automotive techniques would be an added advantage.Familiarity with Customer Management Systems, Outlook, and MS Office Suite.Compensation and Benefits

In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:Employee Stock Purchase Plan (ESPP)Comprehensive Medical Coverage (Extended to Employees' Dependents)Access to Global Employee Assistance Program (EAP) and Wellbeing ResourcesEmployee Vehicle Purchase ProgramTesla Vehicle Experience ProgramEmployee Merchandise DiscountsCelebratory Gifts for Special OccasionsEmployee Referral ProgramThe Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

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