Technical Applications Specialist

4 weeks ago

Central And Western District, Hong Kong SAR China Grifols, S.A Full time
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.Technical Applications Specialist (TAS)The Technical Applications Specialist will:Provide technical support to the customers and distributor applications teams on all assays and instruments marketed by Grifols Diagnostics Solutions (GDS).Provide support to customers and distributor teams on workflow, software and equipment operation from an operator's and lab managers' perspective.Ensure distributor applications teams and Grifols associates are supported to be able to provide customer satisfaction with Grifols solutions and assay performance.Serve as the technical expert on all assays, software and equipment from an operator's perspective, and will have complete responsibility for ensuring customer satisfaction with Grifols from a technical perspective.The position is field based, requires extensive travel within APAC region, and may include travel outside of APAC region as needed and which may sometimes be on short notice.What your responsibilities will be:Leadership - Monitor and guide distributor teams in providing the Grifols quality of applications support to end users of Grifols solutions. Provide mentoring, feedback on performance related issues and may be involved in the process of counseling distributor technical associates to improve performance; conduct Technical Performance Assessments as required.Supervision - Responsible for daily applications support for customers through self, Grifols associates and distributor teams.Compliance - Adhere to procedures and protocols outlined by the Grifols DxCTS organization and Grifols Diagnostic Solutions. Manage compliance with GDS Quality systems. Collaborate with Global colleagues in providing inputs on SOPs, work instructions, and forms.Customer Service - Plan and participate in user meetings and key congresses as a key technical resource. Participate in customer technical review process and scheduling.Escalation of Customer Needs - Communicate with other groups within GDS to assure rapid resolution of issues raised by customers.Monitor assay performance and quality issues and perform trending analysis for escalation of potential quality issues to manufacturing via the Grifols escalation process.Business Development - Participation in development teams and process development and improvements.Reporting - Responsible for monthly reports from distributors.Administrative - Maintain timely records of customer complaints and interactions in Grifols service reporting CRM system.TAS will support Supply Chain functions in determining correct inventory level of assay reagents supply lines.TAS will conduct advanced troubleshooting in conjunction with Field Service Engineers to provide complete resolution of complaints and issues to customers and distributor technical teams.TAS will support customers as per Service Level Agreements (e.g. 24/7 support at 24 hours notifications).TAS will engage in activities pertaining to upgrades, pre-site evaluations and unscheduled visits to instrument sites.TAS will communicate and share new information and methods with cross-functional team as required.TAS will ensure transfer of all relevant information on complaints and potential MDRs to QC.TAS will complete reports as required.TAS will provide performance feedback on key customer site performance, distributor support performance to National or Regional Technical Manager.TAS must be accessible for contact by phone and cover rotation for weekend call where applicable.TAS will be responsible for operator training onsite or at the designated Training Center as needed.TAS will conduct assay troubleshooting onsite or over the phone.TAS will collect, analyze and monitor system's performance data from customer sites on a regular basis.TAS will ensure all direct and distributor team performance are aligned with global norms and measured against global KPI's for similar activities.TAS will work closely with field service associates to ensure compliance with key performance indicators.Who you are:Minimum of 5-8 years' experience in operating/ supporting Immunohematology diagnostic equipment and assays in a medical or clinical laboratory environment.Demonstrated, superior expertise in supporting highly complex diagnostics solutions.Excellent organizational, record keeping and inventory skills required.Knowledge of GMP, ISO and other certifying agency policies and regulations.Good People and Process Management Skills.Strong knowledge of chemistry principles and chemical handling techniques.Proficient with Microsoft applications and familiar with computerized call handling systems.Excellent analytical and troubleshooting skills.Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law.

#J-18808-Ljbffr

  • Technical Applications Specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Grifols, S.A Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Technical applications specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Grifols, S.A Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Clinical application specialist

    2 weeks ago

    Central And Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    The Company : Medical device brand focus in ultrasound product & solution in HK and Asia region We are looking for Clinical Application Specialist - with details as follows : The Job : Work in Ultrasound Team Team work to provide clinical support throughout the entire life cycle of the relationship with both new and existing customers Work in partnership...

  • Application Security Specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Wizlynx Malaysia Sdn Bhd Full time

    Application Security Specialist & Penetration TesterLocation: Hong KongKey RoleAs Application Security Specialist & Penetration Tester, you will lead and execute a variety of engagements, conducting secure code review and advanced hands-on penetration testing beyond automated tool validation, which will focus on targets that may include network devices,...

  • Sap application specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China NLS Executive Search Full time

    SAP Application Specialist - Global Conglomerate - Hong Kong Our client, a reputable global conglomerate, is actively seeking an experienced SAP Specialist to join their dynamic team in Hong Kong. The ideal candidate will have a deep understanding of SAP solutions and will be responsible for implementing, configuring, and optimizing SAP systems to enhance...

  • Technical Lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Lead (Application Development)Client DescriptionWell-established public enterpriseJob DescriptionProvide high quality end-to-end business application solutions to the portfolios of Transaction Systems, Channels (digital, retail and telephone), Enterprise Integration, and strategic programs project management and delivery.Be a technology leader in...

  • Technical lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Technical Lead (Application Development)Client Description Well-established public enterprise Job Description Provide high quality end-to-end business application solutions to the portfolios of Transaction Systems, Channels (digital, retail and telephone), Enterprise Integration, and strategic programs project management and delivery. Be a technology leader...

  • It support

    4 weeks ago

    Central And Western District, Hong Kong SAR China Cartrack Full time

    About the job IT Support (Application & CS)Company Summary We are a world-leading smart mobility Saa S company with over 2,000,000 subscribers across 23 countries and we are looking for an Application Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our...

  • Application Security Specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Wizlynx Malaysia Sdn Bhd Full time

    Application Security Specialist & Penetration TesterLocation: Hong KongKey RoleAs Application Security Specialist & Penetration Tester, you will lead and execute a variety of engagements, conducting secure code review and advanced hands-on penetration testing beyond automated tool validation, which will focus on targets that may include network devices,...

  • Application security specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Wizlynx Malaysia Sdn Bhd Full time

    Application Security Specialist & Penetration Tester Location: Hong Kong Key Role As Application Security Specialist & Penetration Tester, you will lead and execute a variety of engagements, conducting secure code review and advanced hands-on penetration testing beyond automated tool validation, which will focus on targets that may include network devices,...

  • Computer application specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Pittsford Central School District Full time

    The Pittsford Central School District is looking for a Computer Application Specialist to work out of the central office. This is a 12-month position (260 workdays), Monday–Friday, from 8am - 4:30pm. The successful candidate will be responsible for the development and/or maintenance of customized database applications for use on microcomputers. TYPICAL...

  • Computer application specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Pittsford Central School District Full time

    The Pittsford Central School District is looking for a Computer Application Specialist to work out of the central office. This is a 12-month position (260 workdays), Monday–Friday, from 8am - 4:30pm. The successful candidate will be responsible for the development and/or maintenance of customized database applications for use on microcomputers. TYPICAL...

  • Senior applications delivery specialist

    3 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Senior Applications Delivery Specialist / Systems Analyst (Logistics) - ICClient Description: One of the major logistics service providers in Hong Kong and worldwide. Job Description: Senior Applications Delivery Specialist Responsibilities: Assist team manager to lead IT projects to create direct business impacts and adhere to firm deadlines. Serve as the...

  • Technical Advisor

    4 weeks ago

    Central And Western District, Hong Kong SAR China Audemars Piguet Full time

    The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.If this journey inspires you, come chart your own...

  • Technical Advisor

    4 weeks ago

    Central And Western District, Hong Kong SAR China Audemars Piguet Full time

    The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.If this journey inspires you, come chart your own...

  • ServiceNow HR Service Delivery

    4 weeks ago

    Central And Western District, Hong Kong SAR China Nicoll Curtin Full time

    ServiceNow HR Service Delivery (HRSD) Technical SpecialistOne of Hong Kong's most renowned employers is currently undergoing a major HR transformation, and has an urgent need for ServiceNow HR Service Delivery Technical Specialists to join the team ASAP on an initial 12 months' contract with a view of going permanent. This is an amazing opportunity to be...

  • Senior Applications Delivery Specialist

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Senior Applications Delivery Specialist / Systems Analyst (Logistics) - ICClient Description:One of the major logistics service providers in Hong Kong and worldwide.Job Description:Senior Applications Delivery SpecialistResponsibilities:Assist team manager to lead IT projects to create direct business impacts and adhere to firm deadlines.Serve as the focal...

  • Application architect

    4 weeks ago

    Central And Western District, Hong Kong SAR China IBM Qatar Full time

    Introduction As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...

  • Sonographer / Clinical Application Specialist – US brand medical device / ultrasound / imaging [...]

    4 weeks ago

    Central And Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    The Company :Medical device brand focus in ultrasound product & solution in HK and Asia regionWe are looking forClinical Application Specialist- with details as follows :The Job :Work in Ultrasound TeamProvide clinical support throughout the entire life cycle of the relationship with both new and existing customersWork in partnership with Sales Team to...

  • Technical Lead

    4 weeks ago

    Central And Western District, Hong Kong SAR China Bank of China Full time

    Technical Lead / Application Development Manager (Digital Payment - FPS)Job No.:498476Employment Type:Full timeDepartments:Information Technology DepartmentJob Functions:Information TechnologyResponsibilities:Lead off-shore software developers and provide guidance to implement FPS related system enhancements.Provide technical solution consultancy to business...