Technical Advisor

4 weeks ago

Central And Western District, Hong Kong SAR China Audemars Piguet Full time
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your careerJob Description

Work Scope:To represent the AP brand as a Technical Advisor:As a Technician providing value added technical expertise to the customer.As a customer service specialist in providing knowledge and insight.As a passionate ambassador of the brand.To share passion and technical knowledge in order to elevate knowhow of the retail team.The Technical Advisor embodies the craftsmanship and brand legitimacy in the boutique.Job Responsibility and Duties

Administrative Functions:Act as a Client Care specialist in entire after-sales jobs process (registration, acknowledgement, follow-up, invoicing, closing); photos of watches at drop off and pick up of repairs.Client updates on repairs, nursing calls as part of Client Care.Identifies counterfeits at the time of drop off.CRM (SUGAR) entries, especially notes when direct interactions with repair customer.Continuous exchanges and contact with customer service centre.Help the location manager in monitoring progress of KPIs (e.g. Immediate Estimate, CS estimate rejection rate, Long pending CS pick up, Accessories Sales etc.).Customer Service Support:Provide quick small intervention service to AP customer as: Strap exchanges, Links removal or addition, Water resistance testing; working order control.Answer client questions from a technical standpoint; thoroughly explain movements from a watchmaker’s point of view but in terms that a client will understand.Explains the “immediate estimate” process to the client and the type of standard service proposed.Spare Parts Management:Responsible for spare parts management, perform solely spare parts inventory 1x/month during the month and assist in 1st of month inventory.Participate in decision of regular replenishment of necessary spare parts (straps, links, buckles, screws, etc.).Cost control of spare parts (in conjunction with Client Care specialist and Boutique Manager).Provides trust through a complete knowledge of company products, company procedures and market awareness.Service clients with a positive attitude and spare no efforts to ensure their satisfaction.Sales Support:Provide floor sales coverage support to front line team.Sale and promotion of Audemars Piguet products through the AP House / boutique.Develop and maintain customer relationships / correspondence, actively use CRM.Possess complete knowledge of company history, product, positioning vs competition, company procedure and market awareness.Provide training to boutique staff on movements characteristics, materials, performances of both AP and the competition; improve confidence and credibility of staff.Communicate on a regular basis to staff regarding new policies, company issues, related to Client Care.Client Experience and Marketing Support:Actively participate in marketing activities and events, provide support in sharing technical knowhow.Lead watchmaking masterclass presentations.Provide ideas and opinion in the shaping of future events and experiences for clients.Qualifications

Technical skills and experience required.Good verbal and written communication skills.Team player, actively participates in the overall activity of the boutique.Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry.Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

#J-18808-Ljbffr

  • Technical Advisor

    4 weeks ago

    Central And Western District, Hong Kong SAR China Audemars Piguet Full time

    The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.If this journey inspires you, come chart your own...

  • Expert advisor

    4 weeks ago

    Central And Western District, Hong Kong SAR China Gruppe Louis Vuitton Full time

    Country/Region/City: Hong Kong SAR, Hong Kong Island, Hong Kong SARAs an Expert Advisor in watches & jewelry, you will be an ambassador of the Brand, with a special focus on the watch & jewelry category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide...

  • In Store Operations/Sales Advisor Hong Kong

    4 weeks ago

    Central And Western District, Hong Kong SAR China BOGGI MILANO Full time

    We are looking for an energetic and ambitious In Store Operations/Sales Advisor, wanting to join our store in Hong Kong.Who are we?Boggi Milano is an Italian brand present on the market with more than 200 stores in 50 countries. Today, our brand is looking towards ambitious goals at the pace of innovation, sustainability and quality thanks to the...

  • In store operations/sales advisor hong kong

    4 weeks ago

    Central And Western District, Hong Kong SAR China BOGGI MILANO Full time

    We are looking for an energetic and ambitious In Store Operations/Sales Advisor, wanting to join our store in Hong Kong. Who are we?Boggi Milano is an Italian brand present on the market with more than 200 stores in 50 countries. Today, our brand is looking towards ambitious goals at the pace of innovation, sustainability and quality thanks to the...

  • In Store Operations/Sales Advisor Hong Kong

    3 weeks ago

    Central And Western District, Hong Kong SAR China BOGGI MILANO Full time

    We are looking for an energetic and ambitious In Store Operations/Sales Advisor, wanting to join our store in Hong Kong.Who are we?Boggi Milano is an Italian brand present on the market with more than 200 stores in 50 countries. Today, our brand is looking towards ambitious goals at the pace of innovation, sustainability and quality thanks to the...

  • Senior Technical Account Manager

    2 weeks ago

    Central And Western District, Hong Kong SAR China EDB Full time

    Senior Technical Account Manager (Bilingual Mandarin & English)Role:Senior Technical Account ManagerLocation:Singapore or Hong Kong (Remote)The Senior Technical Account Manager (TAM) is responsible for building and maintaining post-sales relationships with EDB's largest and most complex customers. These customers are typically large accounts adopting...

  • Expert Advisor

    4 weeks ago

    Central And Western District, Hong Kong SAR China Gruppe Louis Vuitton Full time

    Country/Region/City: Hong Kong SAR, Hong Kong Island, Hong Kong SARAs an Expert Advisor in watches & jewelry, you will be an ambassador of the Brand, with a special focus on the watch & jewelry category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide...

  • Lead consultant

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Regional IT services and solutions provider Job Description Prepare and deliver the business value solutions for customers, including proposal writing, presentation, conducting Proof-of-Concept to showcase its technical feasibility when necessary. Propose the technical solution and oversee the selection of technologies and estimate resources required to...

  • Lead Consultant

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Regional IT services and solutions providerJob DescriptionPrepare and deliver the business value solutions for customers, including proposal writing, presentation, conducting Proof-of-Concept to showcase its technical feasibility when necessary.Propose the technical solution and oversee the selection of technologies and estimate resources required to develop...

  • Lead consultant

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Regional IT services and solutions provider Job Description Prepare and deliver the business value solutions for customers, including proposal writing, presentation, conducting Proof-of-Concept to showcase its technical feasibility when necessary. Propose the technical solution and oversee the selection of technologies and estimate resources required to...

  • Lead Consultant

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Regional IT services and solutions providerJob DescriptionPrepare and deliver the business value solutions for customers, including proposal writing, presentation, and conducting Proof-of-Concept to showcase its technical feasibility when necessary.Propose the technical solution and oversee the selection of technologies and estimate resources required to...

  • It solution architect

    4 weeks ago

    Central And Western District, Hong Kong SAR China Crossings Executive Search Full time

    Responsibilities: Responsible for overall IT architectural structure, framework, and standards. Participate in the whole software development life cycle as a driver and advisor. Communicate with internal and external business users and IT counterparts for business and technical requirements, ensuring continual success of business support and IT development....

  • Lead consultant

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Regional IT services and solutions provider Job Description Prepare and deliver the business value solutions for customers, including proposal writing, presentation, and conducting Proof-of-Concept to showcase its technical feasibility when necessary. Propose the technical solution and oversee the selection of technologies and estimate resources required to...

  • Lead consultant

    4 weeks ago

    Central And Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Regional IT services and solutions provider Job Description Prepare and deliver the business value solutions for customers, including proposal writing, presentation, and conducting Proof-of-Concept to showcase its technical feasibility when necessary. Propose the technical solution and oversee the selection of technologies and estimate resources required to...

  • Senior Consulting Engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Senior Consulting Engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China MongoDB Full time

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Business Planning

    4 weeks ago

    Central And Western District, Hong Kong SAR China FedEx Group Full time

    Purpose of positionThis is a challenging role that supports AMEA business functions and processes with applied analytics. Your role will be to investigate key business problems, discover insights and recommend improvement actions through data mining, statistical analysis and data visualization techniques. Next to that you will support other business...

  • It infrastructure and operations manager or senior engineer

    4 weeks ago

    Central And Western District, Hong Kong SAR China W-Consulting Company Ltd. Full time

    IT Infrastructure and Operations Manager or Senior Engineer (Hong Kong / Singapore)We are currently looking for a seasoned IT Infrastructure and Operations Manager to join our client to be based in either Hong Kong or Singapore. They are one of the emerging data center platform companies which is growing rapidly across Asia. Responsibilities:• Assist in IT...

  • Customer Success Manager Architect

    4 weeks ago

    Central And Western District, Hong Kong SAR China Avature Full time

    A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and...

  • Customer Success Manager Architect

    4 weeks ago

    Central And Western District, Hong Kong SAR China Avature Full time

    A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and...