Senior it support specialist

3 weeks ago

Central And Western District, Hong Kong SAR China Innovic Technology Corporation Limited Full time

Be among the first 25 applicants The incumbent will be offered a 1-Year renewable contract to on-site support the client regarding cloud computing technology and infrastructure related issues. Responsibilities Serve as the first point of contact for clients seeking technical assistance Diagnose and troubleshoot technical issues, providing timely and effective solutions Understand and document client needs and requirements Assign and escalate issues to the appropriate IT team when necessary Follow up with clients to ensure their issues are resolved to their satisfaction Collaborate with the IT team to improve service delivery and client satisfaction Provide guidance and support to clients on the use of cloud platforms and applications Requirements Higher Diploma holder or above in related disciplines with 4 years’ working experience in technical support, Helpdesk or programming Experience in handling cloud computing technology such as Huawei Cloud, Ali Cloud, AWS, Azure etc. Knowledge of Linux, My SQL, Paa S, Saa S, Iaa S, HTTP or TCP/IP is a plus Good interpersonal and communication skills Good command in both written Chinese and English; spoken Cantonese and Mandarin Shift duty is required (7x24)Less experience will be considered as IT Support Specialist All data supplied will be kept in strict confidence and will be used for employment-related purposes. We may transfer such data to any agent, contractor or third party who provides services to us with respect to matters relating to your application. Only short-listed candidates will be contacted. Seniority level Mid-Senior level Employment type Contract Job function Customer Service and Information Technology Industries Technology, Information and Media, Information Services, and Telecommunications#J-18808-Ljbffr

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